I had a cruiser before the Jeep, and it had its fair share of problems. Everything that broke turned out to be a known issue with the 100 series, yet apparently toyotas are unbreakable.....
Also turns out people love honking at you when your cruiser is broken down on the side of the bruce on a sunday arvo..... |
In my experience, the problem is the dealerships. Other brands I've owned have had problems and they've always been fixed without fuss.
Where there's smoke there's fire. Every Jeep dealership I've dealt with has a special knack for making a mountain out of a molehill, through sheer incompetence and buck-passing. I love the vehicle, but it's reached the point where even the thought of having to talk to a Jeep Service Department makes my blood start to boil. Based on their after-sales service in recent years, I'd say they deserve the public caning. |
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I bought a Kawasaki 1000cc motor bike, it burnt 1litre of oil every 1000klms, they said tough, that's acceptable. I'm impressed, that Jeep actually recall and fix problems, on 9 year old cars. I don't think Holden, Ford, Toyota or many other manufacturers do. I would love to hear of someone, who has had a retro fix on a car, 9 years old. |
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I don't expect perfection from the vehicle, but I do expect the manufacturer/dealerships to take give a damn about the ownership experience, take responsibility for faults in their products, and make a decent effort to remedy them. I've owned other brands, in 2 years the Jeep has spent more time in the workshop than every other vehicle I've owned in the previous 15 years put together. Not because of the number of faults, but because the dealerships have never diagnosed and repaired even a simple fault in less than 3 visits. I do hope they manage to get their shit sorted out - and early signs are encouraging - but as far as I'm concerned Jeep have earned the 50% drop in sales they've experienced. |
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After the first stuff up, I would have taken it for a free inspection at a suspension workshop, then used the diagnosis to shove it up Jeeps nether regions. I know the dealerships are $hit, most are because they get paid $hit for warranty work. This applies to most industries, they pay sod all for service departments to fix warranty work, what pi$$es me is the ridiculous amount they want for a basic oil change. They all need to get sensible about servicing costs and sorting known problems, it isn't a jeep thing it is an industry wide problem. |
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dunno guys - new car - 2 year old maps Won't get me there and back again
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