They had my vehicle for 3 months to fix an overheating issue. It took 5 dealerships, 6 months, 4 flat top trips, 3 lots of hire cars and then 3 months off the road before the car was finally fixed. The cost to FCA must have been huge!

Problem being a dealer network that is under trained and can't really fix an issue that does not show up on the scanner. Even if it does show on a scanner the lack of training and mechanical skills is a headache for consumers.

Cheers,

DM

That's half the problem these days mechanics don't fix they are just spare parts fitters and if the scanner can't tell them they are stumped

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Apologies if I'm repeating myself a bit, but I've drawn the conclusion that finding a "good" independent jeep mechanic in your region is worthwhile, particularly if your car is out of warranty. Same applies to independent parts suppliers. Having found and experienced these, wild horses couldn't drag me into a dealership now.

Small operators are usually specialized with well rounded knowledge and experience. I like that you often get to deal with the guy who runs the business, therefore less likely to get an apprentice loose on your car (charged at prof. rates).

I'm certain that even if my car was still in warranty and dealers were stuffing me around to the ridiculous extent described in here, I'd consider it worth the relatively small investment of getting a knowledgeable mechanic's diagnosis in a bid to save time and preserve sanity.

We shouldn't have to resort to such measures when a dealer network exists to service warranty needs, but their general (lack of) service and aptitude may drive us to it. Life is too short.