Ford have problems as well.
 

Every time some idiot has a loose nut on his new jeep, we hear that its a major issue. Its good to hear that Fords have big issues. Maybe the Jeep bashing is subsiding.

How Taylor Morgan beat Ford and got a full refund on dodgy Focus
John Rolfe, Public Defender columnist, The Daily Telegraph
November 23, 2016 5:00am

While up to 70,000 owners of dodgy Fords fume over a decision by their class action law firm to give up on pursuing refunds, one determined driver has motored to a big win.

Taylor Morgan took on the car giant by herself and won. “I got a full refund,” Ms Morgan said.

Her car woes were the result of her 2011 Focus repeatedly stopping suddenly in traffic.

GET YOUR LEGAL DRAMA SORTED NOW

Ms Morgan, 25, had joined the Bannister Law class action against Ford on behalf of owners of 22 different models of Fiesta, Focus and EcoSport vehicles made between 2011 and this year. But then she decided to go it alone.
Taylor Morgan with her faulty Ford Focus. Picture: Jay Town

“I didn’t want to have to wait until 2017 for a result,” the Sydneysider said. “The car might have killed me before then.”

Ms Morgan believes the turning point in her dispute came when the dealership told her in writing she had to deal with the manufacturer. It’s a common ploy used by retailers — and it’s untrue.

As the ACCC website says, a “consumer can ask the seller to provide a remedy, and the seller is required by law to oblige.”

She knew her rights and told the dealership what it had said was wrong. A full $22,000 refund offer came shortly **afterwards.

Her decision to go it alone has paid dividends as Bannister has now stopped battling for full refunds.

The lead applicant in the class action, Billie Capic, said she was disappointed the firm was now instead seeking damages for the decrease in value as a result of the models’ faulty transmission.

“A refund or replacement is what we had been looking at,” Ms Capic said. “I **really don’t know what we are going to get now, I’d be happy with anything.”
Ms Capic is the lead applicant says she is looking for a refund or a replacement. Picture: Paul Loughnan

Bannister Law said it had come to realise not all class members had a transmission problem from the day they drove the car off the lot.

“For those owners who experienced problems after many months, asking for a full refund after having possessed their vehicles for too long a period of time will make their claim less reasonable, less meritorious and less likely to succeed,” Bannister’s Milan Cakic said.

In July I wrote about Focus owners Paul and Vicki Letcher and their plan to take Ford to court. They did so and appear to have had as much if not more success than the class action. “We’ve settled, but I can’t provide details of the agreement,” Mr Letcher said yesterday. “We no longer have the car.”

A good outcome for a consumer for once.

This issue has been going on since 2011 and it's been reported on several times by the award winning journalists of Today Tonight and ACA. So Jeep isn't the only manfucturer that's been copping it from them.

The isues have been happening with the auto. My wife owns a manual 2011 Fiesta and it's been a fantastic car without even a hiccup since buying it new.

I can tolerate - even expected - a few issues with the Jeep. I wouldn't mind so much as long as they could be resolved in a reasonable manner. It's the bullshit no care no responsibility runaround that you get get from the dealership/FCA dream team that's doing the damage to the ownership experience, moreso than the product itself. I like the vehicle, but based on the post-purchase experience I wouldn't recommend one to anybody I know and would think twice before buying another myself. I've got better things to do with my time than make multiple trips to the dealerships for repeated failed repair attempts, or pursuing remedies under consumer affairs because the d1cks at FCA won't take responsibility for their product or their dealer network.

Holden as well.

Holden just bought back my Colorado 7 wagon, paid for all of the accessories on it, & gave me a few thousand $$$ of fuel vouchers to use for my trouble.
# problem was = Holden had put the wrong compliance plates on them by mistakenly putting the ute compliance plate specs on the wagon plate, the big problem was the GVM had to be reduced by nearly 400kg's.
thus making me not able to tow my new caravan.
I now have a Ford Everest.
very nice.
heaps more power.
tows way better.
uses les fuel.
:hump:

How come they didnt just put the correct compliance plate on it?

they offered that but I still couldn't tow the van & I wouldn't be covered by insurance.
holden had it as a GVM of 3150, they dropped it to 2820, the car was rated to tow 3 tonne but the ball weight of my van (only 214kg's) took the car over its legal carrying weight.
Holdens reduction recall reduced the carrying capacity down to 604kg max from stock standard ( & this go's for their new Trailblazer aswell).
they way they work it out for the 7 seat wagon is.
320kg = seating capacity for car (4 x 80kg gives you an average for a 7 seater wagon)
214kg = ball weight of van.
15kg = tow bar.
75kg = fuel (full)
so far that's 624kg (20kg over) without any luggage, roof rack, awning, fridge, dual batteries, bulbar, spotlights ect ect.
They tried to work out ways for me to keep the car & be legally covered by insurance, they came up with :-
# How often do you need 4 people in the car when towing.
# can I take the 3rd row of seats out (saving 20kg's) & leave them out.
# can I load the van so all weight is at the rear to lighten up the ball weight.
# can I put all luggage in the back of the van & not the car.
# can I remove the spare wheel from the car & put it on the back of the van.

I asked Holden how they did it with their Add on TV, where the little kid was sitting in the back of the Colorado 7 wagon towing a big tandem wheel Jayco van across creeks, up hills & out on the HWY overtaking vans saying Bloody caravaners. ?? Because that particular van's ball weight was 20kg more than mine..... 2 days later that add was removed from TV & the new add only shows towing a light boat.
It was a long fight that took about 6 months. At the end of the day I lost out due to Holdens mistake. they only offered to pay me what I had paid for the car & what I had receipts for accessories, with price rises the accessories had gone up by $2000 over the total amt I had on the car & the replacement car had also gone up by over $8000. I managed to negotiate rather than a pay out on the car that they swap me a new top of the range Colorado because I could get $6k more as a trade in on the Ford as I would have got as the car pay out.
So now I have a new Everest that is a blank canvas waiting for the ARB catalogue to be thrown on it.