'Buyer beware' isn't relevant with a brand new product. A buyer has a right to expect the product will perform as advertised for a reasonable period of time, and where that doesn't happen, the buyer has the right to expect the seller to rectify the situation. Australian law states as much, irrespective of whatever the 'official' warranty states.
FCA Australia has a serious problem with its customer relations and complaint resolution processes. People shouldn't be flamed for standing up against that... Other brands seem to manage to deal with their customers in a way that doesn't drive them to such desperate measures. |
Quote:
all of this is just a small part in my life, but you know what ? there is no way im going to bitch/whinge/ complain or cry over what has happened to me , far more worse has happened to others, and I have done things/and made mistakes as well. and stick it on a you tube vid or (even I have been told to) write a book about it. it is life , if it doesn't happen to you it means you wouldn't be able to handle it, and when some one can not handle , never ever do they think of the people that they hurt. a fellow bought some springs off me , and he realized there the wrong type , did I rip him off ? NO! a simple refund , but some people would. |
Sorry jeep im on the consumers side. My partner purchased a 2007 holden captiva in 2010.
50000km, deisel, excellent condition, retireees owned it from new, log book serviced. She thought she bought smart and ill admit thought it was a solid purchase at the time. It wasnt brand new, but it was close to it. 1.5 years later at 80000km the roller rocker bearing failed, destroying the top end. 8000 bucks to repair, holden just shrugged their shoulders at us as it was out of warranty there was nothing they could do to help us. They said lower grade oil can lead to premature wear of the bearing. This was also stated on the recall notice. When i pointed out the vehicle was serviced by holden, albeit from another dealer, at every service interval prior to the failure, i was told there was no sure way to confirm the right oil was used at the other dealer. Just one of those things. We had no choice at the time but to repair the vehicle. Just last week, we received a letter from holden customer care stating our captiva has been included in a national captiva/cruz recall for guess what? Roller rocker arm bearing failure in all diesel models. No shit! Could it of been the myriad of complaints and bad publicity about this issue and many more that has led to this recall? I dont doubt it had some bearing on the outcome. So im in the process of trying to get some of our hard earned back from GM. Thanks to everyone out there who kicked up a stink about this problem. Congrats to the grand owner for getting his money back i reckon. I understand its not a perfect world and faults will happen. Fair enough. Warranty- awesome when it actually covers your issue. The warranty doesnt reimburse your personal time or the inconvenience of taking a vehicle back time and time again, postponing holidays, commitments etc. That time/inconvenience i beleive is heavily undervalued by most dealerships. If you suffer a string of faults after purchasing a new vehicle you should have every right to return the product and get a refund. |
Quote:
|
hahaaa
it's very funny video. |
All times are GMT +10. The time now is 09:54 PM. |
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
AJOR © 2002 - 2024 AUSJEEPOFFROAD.COM. All corporate trademarked names and logos are property of their respective owners. Ausjeepoffroad is in no way associated with DaimlerChrysler Corporation or Fiat Jeep.
www.ausjeep.com www.ausjeep.com.au www.midlifemate.com ausjeepforum.com www.r9kustoms.com