[SouthernComfort]

Well the FCA & dealer debacle continues. Rocked up at the dealer at the appointed time early this morning to have new alternator fitted at my expense. This is what I was met with: "Oh, we tried contacting you yesterday to let you know the part hasn't arrived. There is no ETA on it, in fact it's not just alternators, we can't get any parts for anything at the moment, we don't know what FCA are playing at, they're crucifying us" . To add insult to injury they had taken my number down incorrectly, no wonder they couldn't contact me, although they did have my email address - I suppose using that would require initiative beyond their capability!

Seriously, I think FCA and their distribution/dealer network are as bad as each other and getting worse, meanwhile the hapless customer is bunny in the middle. I will fire off a message to Robert Lawson today and express my "dismay" in extremely clear terms. Somehow though I suspect that banging my head on the proverbial brick wall will bring greater satisfaction....

If there's any truth in this parts supply thing, I hope you guys don't need anything done in the foreseeable. Of course, it could be I was spun a bunch of BS, who knows?