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I saw this on FB just now as well. When I took my MY18 Trailhawk back for the 1000km check my tow bar was loose. I got into an argument with the dealer as they blamed me as I had fitted other accessories, but did not touch the tow bar. I had already towed for about 600 of those km by that stage and was not happy to find out it was loose. Anyway they tightened and that was the last I thought of it until now, and I will be towing again at Easter. If there was any thought of it being a safety issue surely they would contact customers, even if the dealers did it for now.
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