Well it's been two weeks and still no response from Rob Lawson (Resolutions Desk Officer @ Fiat Chrysler Australia) so I followed up today, fingers crossed:
Good afternoon Robert,
It's been two weeks since my enquiry with no response to date. Are you able to provide advice on what timeline I can anticipate a response to my enquiry dated 02 Feb 18?
Is there someone better positioned than yourself to provide a qualified response that I should be communicating with? Do you require any further information from me in order to provide a response?
Looking forward to hearing from you.
Cheers
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