My "drongo" wife decide to buy 2x adult and 1x child tickets to see "Dory" on line because they were only $10 each.
Unfortunately, she didn't realize she was on a USA website with a similar sounding location to what she wanted.
I immediatly calmed her down and explained that it was not the end of the world and to send Reading Cinemas in th US a contact text explaining. (Ended up she was so distraught that I had to do the first contact for her anyway.)
She very quickly got a reply asking for her phone number.
Yes, keeping in mind it was about midnight over there, they called her right back.
They without questioning anything, explained that it was a difficult transaction but would contact Reading Cinemas in Australia to have it resolved.
A short time later, The manager from Reading Cinemas in Melbourne called and said they would send vouchers to cover it.
Received a $50 voucher card in the mail 2 days later with a thank you for using Reading Cinemas letter.
So today we go see.........Ice Age!
A long site better service than we get in other industries, especially here in Australia.
I phone the US quite a bit for various business reasons. Rarely have the issues and disinterested attitude I seem to get here.