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For me, the bottom line as far as FCA are concerned - they took a simple, intuitive, universally understood shifter style and made it more complex, less intuitive and changed the funtionality so it's not universally understood how to use it properly.
Yeah, operator error counts for these issues but this shift design was change for its own sake. We all make mistakes occasionally when rushing or tired or distracted. Increased complexity that confers no benefit other than wankery, yet creates an increase in user confusion is poor design, plain and simple.
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