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03-01-2018
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AJOR Gold
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Join Date: Sep 2017
Location: Bowral
Posts: 274 What Jeep do I drive?: WK2
Likes: 10
Liked 118 Times in 69 Posts
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Quote:
Originally Posted by Buffomarinus
That is exactly why I suggest to anyone that if they ask for something to be checked out during a service that this request is listed in the invoice/work order you receive when you pick up the vehicle. I requested three times that a Jeep dealership check out the reason/cause of a slow leak from my windscreen washer reservoir, all during the warranty period. Each time they "weren't able to find the leak" but topped up the reservoir. Nothing noted in my vehicles service record.
First service at a new dealership and, coincidently, the first one out of the warranty period, a crack was found in the washer reservoir and because it is now outside the warranty period, customer to pay. Price for a new one.........around the $1000 mark!
Once I got back up off the floor I explained that I had raised this issue previously X3, their response was that as that there was no record of it being raised it was not going to be covered.
Once I got home I emailed Jeep and raised it with them. It took quite some time (01 Feb 17 to 07 Apr 17) but I was finally able to talk to a very reasonable person from Jeep Australia and the points I relied on were the following:
1. I had previously raised the issue 3X but acknowledged that I had no evidence of this.
2. It is reasonable for a consumer to expect that a plastic container costing $1000 should last FOREVER (the only time a ridiculously high price for a car part has worked for me).
3. That there was plenty of evidence that the failure of my washer bottle was not an isolated incident.
It was replaced under goodwill.
Final word - Make sure your concern/fault/issue is noted, it's not what you know, it's what you can prove.
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I might also suggest people check their rights with consumer affairs. There are rights around a product and how long it should reasonably last for, even long past warranty expiry periods.
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MY17 Grand Cherokee Trailhawk
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03-01-2018
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Senior Newbie
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Join Date: Dec 2010
Location: Adelaide
Posts: 84 What Jeep do I drive?: WH
Likes: 7
Liked 2 Times in 2 Posts
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Well done definitely credit where it's due. I too was not a fan of the action but the "disruptive" campaign got the results and hit FCA right in the brand. I have been extremely lucky maybe as my older 2006 CRD has been almost flawless since I bought it 7yr ago but if I had to change I know I would have been looking very hard at the alternatives and not just going straight to the Jeep dealer.
Well done to everyone involved it just shows that if you are prepared to go outside the box you can achieve results beyond what a lot (of us.!) thought possible...
Sent from my HTC_0PJA10 using Aussie Jeep Offroad mobile app
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cheers...
MJL
Adelaide Jeep Club
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03-01-2018
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Full Flexer
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Join Date: May 2003
Location: NE Victoria
Posts: 1,170 What Jeep do I drive?: WK2
Likes: 96
Liked 440 Times in 265 Posts
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They are not exactly covering themselves in glory as far as the recent alternator failures go, particularly on diesel models so the jury is still out on FCA discovering conscience.
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MY15 WK2 CRD Laredo
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12-01-2018
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CrawlerStar
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Join Date: Jan 2014
Posts: 408 What Jeep do I drive?: WK2
Likes: 38
Liked 107 Times in 68 Posts
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Huge announcement! Jeep head office want to help you!
Well FCA has come to the party and is covering the cost of the new water pump. I must give them credit, they’ve been pretty easy to deal with and reached a decision pretty quickly. I would have preferred labour costs to be covered too of course but given the circumstances and the fact that I have run out of energy to keep battling the dealership, I’m happy to leave it at that. At least someone was willing to listen to me.
It appears on this occasion that the weak link is the dealership. Exacerbated by their ultra-defensive attitude and poor customer service.
Now to find a mechanic that actually knows a thing or two about Jeeps.
Sent from my iPhone using Tapatalk
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2014 WK2 V6 Petrol 4x4
Frontrunner Roof Rack
Offroad Animal Front Recovery Points and Nudge Bar
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26-01-2018
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RubiconSlammer
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Join Date: Dec 2017
Location: Melbourne
Posts: 1,289 What Jeep do I drive?: WK2
Likes: 1,429
Liked 1,285 Times in 682 Posts
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Quote:
Originally Posted by Taprod
Well FCA has come to the party and is covering the cost of the new water pump. I must give them credit, they’ve been pretty easy to deal with and reached a decision pretty quickly. I would have preferred labour costs to be covered too of course but given the circumstances and the fact that I have run out of energy to keep battling the dealership, I’m happy to leave it at that. At least someone was willing to listen to me.
It appears on this occasion that the weak link is the dealership. Exacerbated by their ultra-defensive attitude and poor customer service.
Now to find a mechanic that actually knows a thing or two about Jeeps.
Sent from my iPhone using Tapatalk
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Exactly what I'd like to find as well.
If anyone knows of a trusted and knowledgeable Jeep mechanic and/or dealer in Melbourne (prefer eastern subs but quality more important than distance). I'd be very grateful to know about them please!
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MY13 GC Laredo CRD - gone but not forgotten
MY23 Skoda Octavia MKIV wagon - fully loaded
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06-03-2018
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Full Flexer
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Join Date: Jan 2004
Location: Point Cook Melbourne
Age: 72
Posts: 550 What Jeep do I drive?: TJ
Likes: 0
Liked 6 Times in 6 Posts
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Hi Ashton
Wondering if you could give me FCA
CEO email address please
Kind regards
Warren
__________________
Some days it is just not worth it to gnaw through the leather restraints.
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26-04-2018
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Full Flexer
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Join Date: Jan 2004
Location: Point Cook Melbourne
Age: 72
Posts: 550 What Jeep do I drive?: TJ
Likes: 0
Liked 6 Times in 6 Posts
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Email please
Quote:
Originally Posted by cherren
Hi Ashton
Wondering if you could give me FCA
CEO email address please
Kind regards
Warren
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Email please thanks
__________________
Some days it is just not worth it to gnaw through the leather restraints.
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