A very brief account of my recent experience with FMA.
It took over a week to arrange a pick up, having to provide the same information several times.
Then they discovered that they couldn't pick up on the day arranged, causing a further delay of several days, and much inconvenience to the vendor (another AJOR user).
Freight arrived promptly after that but it was damaged.
I immediately contacted FMA and emailed them pictures of the damage and damaged packaging.
Over the course of several phone calls, the useless receptionist repeatedly assured me that Daniel (Manager) was "working on it" and would call me straight back.
I had also emailed Daniel the pictures and a quote for repairs.
When I finally managed to speak to Daniel, he told me he knew nothing about it.
Clearly, Daniel doesn't read emails or phone messages from his untrained, often confused and almost always arrogant bimbo of a receptionist.
Daniel offered no response when I asked him if his receptionist was lying to me when she told me that she had spoken directly to him about the matter several times.
Instead, he apologised to me and promised to take care of it straight away.
HE DIDN'T!
Several more days passed and I contacted him again. He had achieved nothing.
He then promised to pay for the repairs in the amount of the quote that I had sent him.
Thirty days have now passed since I gave Daniel my bank details.
Almost all of my emails have gone unanswered.
The last email that received from Daniel (11 days ago) assured me that he had personally made the payment.
HE HAS NOT!
I am filing a complaint with the Department of Fair Trading, today.
The ONLY reason I used this freight company was because they are an AJOR vendor. TNT would have been cheaper by the time you factor in the ADDITIONAL money I had to pay to FMA for insurance.
Daniel's apology seemed sincere ... if he had just followed through, the problem would have gone away.
FU FMA
Freight Management Australia
ITS 2020 LETS MAKE FORUMS GREAT AGAIN
2008 Black Rubicon Unlimited.
