Huge announcement! Jeep head office want to help you! - Page 4 - AUSJEEPOFFROAD.COM Jeep News Australia and New Zealand


Go Back   AUSJEEPOFFROAD.COM Jeep News Australia and New Zealand > JEEP GARAGE > WK WK2 Grand Cherokee


Portal Register Forums Trading Your Jeep New Garage Mark All Read

Post New Thread  Reply
 
Thread Tools Search this Thread
  #25  
Old 12-01-2018
Taprod  Taprod is offline
CrawlerStar
 
Join Date: Jan 2014
Posts: 279
What Jeep do I drive?: WK2
Likes: 9
Liked 39 Times in 26 Posts
Default Huge announcement! Jeep head office want to help you!

Well FCA has come to the party and is covering the cost of the new water pump. I must give them credit, they’ve been pretty easy to deal with and reached a decision pretty quickly. I would have preferred labour costs to be covered too of course but given the circumstances and the fact that I have run out of energy to keep battling the dealership, I’m happy to leave it at that. At least someone was willing to listen to me.

It appears on this occasion that the weak link is the dealership. Exacerbated by their ultra-defensive attitude and poor customer service.

Now to find a mechanic that actually knows a thing or two about Jeeps.


Sent from my iPhone using Tapatalk
__________________
2014 WK2 V6 Petrol

265/65/18 K02s
Frontrunner Roof Rack
Likes: (2)
  #26  
Old 26-01-2018
SouthernComfort's Avatar
SouthernComfort  SouthernComfort is offline
CrawlerStar
 
Join Date: Dec 2017
Location: Melbourne
Posts: 286
What Jeep do I drive?: WK2
Likes: 109
Liked 114 Times in 64 Posts
Check out my Ride(s)
Default

Quote:
Originally Posted by Taprod View Post
Well FCA has come to the party and is covering the cost of the new water pump. I must give them credit, they’ve been pretty easy to deal with and reached a decision pretty quickly. I would have preferred labour costs to be covered too of course but given the circumstances and the fact that I have run out of energy to keep battling the dealership, I’m happy to leave it at that. At least someone was willing to listen to me.

It appears on this occasion that the weak link is the dealership. Exacerbated by their ultra-defensive attitude and poor customer service.

Now to find a mechanic that actually knows a thing or two about Jeeps.


Sent from my iPhone using Tapatalk
Exactly what I'd like to find as well.

If anyone knows of a trusted and knowledgeable Jeep mechanic and/or dealer in Melbourne (prefer eastern subs but quality more important than distance). I'd be very grateful to know about them please!
__________________
MY13 GC Laredo CRD Mineral Grey
  #27  
Old 07-03-2018
cherren's Avatar
cherren  cherren is offline
Full Flexer
 
Join Date: Jan 2004
Location: Point Cook Melbourne
Age: 66
Posts: 533
What Jeep do I drive?: TJ
Likes: 0
Liked 5 Times in 5 Posts
Check out my Ride(s)
Default

Hi Ashton

Wondering if you could give me FCA
CEO email address please

Kind regards
Warren
__________________
Some days it is just not worth it to gnaw through the leather restraints.
Likes: (1)
  #28  
Old 26-04-2018
cherren's Avatar
cherren  cherren is offline
Full Flexer
 
Join Date: Jan 2004
Location: Point Cook Melbourne
Age: 66
Posts: 533
What Jeep do I drive?: TJ
Likes: 0
Liked 5 Times in 5 Posts
Check out my Ride(s)
Default Email please

Quote:
Originally Posted by cherren View Post
Hi Ashton

Wondering if you could give me FCA
CEO email address please

Kind regards
Warren
Email please thanks
__________________
Some days it is just not worth it to gnaw through the leather restraints.
Sponsored Posts
  #29  
Old 16-05-2018
mowerman's Avatar
mowerman  mowerman is offline
Established Member
 
Join Date: May 2005
Location: Woodford, Blue Mountains
Posts: 148
What Jeep do I drive?: JK
Likes: 0
Liked 9 Times in 5 Posts
Default Huge announcement! Jeep head office want to help you!

Quote:
Originally Posted by Buffomarinus View Post
That is exactly why I suggest to anyone that if they ask for something to be checked out during a service that this request is listed in the invoice/work order you receive when you pick up the vehicle. I requested three times that a Jeep dealership check out the reason/cause of a slow leak from my windscreen washer reservoir, all during the warranty period. Each time they "weren't able to find the leak" but topped up the reservoir. Nothing noted in my vehicles service record.



First service at a new dealership and, coincidently, the first one out of the warranty period, a crack was found in the washer reservoir and because it is now outside the warranty period, customer to pay. Price for a new one.........around the $1000 mark!



Once I got back up off the floor I explained that I had raised this issue previously X3, their response was that as that there was no record of it being raised it was not going to be covered.



Once I got home I emailed Jeep and raised it with them. It took quite some time (01 Feb 17 to 07 Apr 17) but I was finally able to talk to a very reasonable person from Jeep Australia and the points I relied on were the following:

1. I had previously raised the issue 3X but acknowledged that I had no evidence of this.

2. It is reasonable for a consumer to expect that a plastic container costing $1000 should last FOREVER (the only time a ridiculously high price for a car part has worked for me).

3. That there was plenty of evidence that the failure of my washer bottle was not an isolated incident.



It was replaced under goodwill.



Final word - Make sure your concern/fault/issue is noted, it's not what you know, it's what you can prove.


For sure, make sure everything done during the warranty period is recorded. And keep any texts of appointments etc as records.


Sent from my iPhone using Tapatalk
Likes: (3)
Post New Thread  Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


» Advertisements_AS2




Powered by vBadvanced CMPS v3.2.3



All times are GMT +10. The time now is 08:49 AM.




AJOR does not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of AJOR or any entity associated with AJOR, nor should any advice be substituted as technical advice replacing that of a mechanic. You agree, through your use of this service, that you will not use AJOR to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, religious, political or otherwise violative of any law. You agree not to post any copyrighted material unless the copyright is owned by you or by AJOR. The owner, administrators and moderators of AJOR reserve the right to delete any message or members for any or no reason whatsoever. You remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless AJOR, the administrators, moderators, and their agents with respect to any claim based upon transmission of your message(s). The use of profile signatures to intentionally mislead or misdirect any member on this forum is not acceptable and may result in your account being suspended. Any trip that is organised through the AJOR forum is participated at your own risk. If you or your vehicle is damaged it is your responsibility, not that of the person that posted the thread, message or topic initiating the trip, nor the organisers of AJOR or moderators of any specific forum. This forum and associated website is the property of AJOR.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

AJOR © 2002 - 2018 AUSJEEPOFFROAD.COM. All corporate trademarked names and logos are property of their respective owners. Ausjeepoffroad is in no way associated with DaimlerChrysler Corporation or Fiat Jeep.
www.midlifemate.com wayalife.com jkwrangler.com ausjeepforum.com jk-forum.com canadianjeepoffroad.com cryptoprofitcalculator.net
vB Ad Management by =RedTyger=