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  #172  
Old 08-02-2018
imaz  imaz is offline
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@SouthernComfort

Dont hold your breath. Think the dealers and FCA are playing cat and mouse at the moment. Parts must be on freeze or something.

I was last told ThirdParty alternators can be organized temporarily since the non-fixed oem cannot be supplied until April. But I think their trying to hold you back until April so they dont have to fought the bill of an aftermarket item, which will go to waste once the fixed oem part becomes available/non-fixed oem. If that makes any sense to you.

Its all about timing which determines how much $ FC loses.

I clearly know Veele auto parts have the 220a alternators in stock for my jeep, $670 and their local. I had already informed my dealer, but nada.

Just as well I'm not planning on any trips at the moment.

4th week and counting.

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  #173  
Old 08-02-2018
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SouthernComfort  SouthernComfort is offline
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Originally Posted by imaz View Post
@SouthernComfort

Dont hold your breath. Think the dealers and FCA are playing cat and mouse at the moment. Parts must be on freeze or something.

I was last told ThirdParty alternators can be organized temporarily since the non-fixed oem cannot be supplied until April. But I think their trying to hold you back until April so they dont have to fought the bill of an aftermarket item, which will go to waste once the fixed oem part becomes available/non-fixed oem. If that makes any sense to you.

Its all about timing which determines how much $ FC loses.

I clearly know Veele auto parts have the 220a alternators in stock for my jeep, $670 and their local. I had already informed my dealer, but nada.

Just as well I'm not planning on any trips at the moment.

4th week and counting.

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There seems to be 2 issues, one is the shortage of alternators for petrol engines due to the recall, the other is the general inability of the parts distribution centre to deliver anything i.e. the dealer told me 140 (diesel) alternators were in stock at the centre when I ordered, they just can't get their hands on one!
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  #174  
Old 08-02-2018
Surnturf  Surnturf is offline
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Had my alternator changed over 2 weeks ago on a CRD GC overland.Took 10 days to get the part,dealer told me that the company that distributes FCA parts just dropped the ball at the end of December and now another company is taking over.They dont know the previous system and are either building another or learning the existing one but parts are very hard to get .........
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  #175  
Old 08-02-2018
Troutman  Troutman is offline
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They dont know the previous system and are either building another or learning the existing one but parts are very hard to get .........
Distributing parts to a dealer network is hardly rocket science or cutting edge new technology. These guys simply excel at fucking up the most simple of tasks.
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  #176  
Old 08-02-2018
gtjeeper  gtjeeper is offline
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I had my Overland in for its 60,000 service today and was told that one of my shocks was leaking. It is still under warranty so I thought - fine. But - there are NO shocks in Australia for it to be replaced and it will be 6-8 week wait!!!
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  #177  
Old 08-02-2018
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You are not wrong there, just got off the phone with the dealer and parts to confirm that statement. FCA did change distributors and computer system so everything as for parts has gone haywire. Not just for Australia parts delivery, but from US.
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  #178  
Old 08-02-2018
Buffomarinus  Buffomarinus is offline
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Originally Posted by imaz View Post
You are not wrong there, just got off the phone with the dealer and parts to confirm that statement. FCA did change distributors and computer system so everything as for parts has gone haywire. Not just for Australia parts delivery, but from US.
Dear god, they just keep handing over ammo for the haters and empty promises for their customers
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  #179  
Old 08-02-2018
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Dear god, they just keep handing over ammo for the haters and empty promises for their customers
I called up to know whether I should fill $20 or a full tank on the loaner vehicle. They straightout said fill her up, it wont be for a while.......

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On an email enquiry.

Hi *****,

Chrysler/Jeep are experiencing major issues with supply of parts from their Eastern States Warehouse, this has been ongoing for a number of next but they have recently advise they’re expecting to be back to normal by the end of February. Hope this sufficiently answers your enquiry. Cheers
Regards,

*********** | Parts Interpreter
DVG Automotive Group
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Last edited by imaz; 09-02-2018 at 12:46 PM.
  #180  
Old 12-02-2018
Robaxe5  Robaxe5 is offline
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My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!

The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
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