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  #177  
Old 08-02-2018
imaz  imaz is offline
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You are not wrong there, just got off the phone with the dealer and parts to confirm that statement. FCA did change distributors and computer system so everything as for parts has gone haywire. Not just for Australia parts delivery, but from US.
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  #178  
Old 08-02-2018
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You are not wrong there, just got off the phone with the dealer and parts to confirm that statement. FCA did change distributors and computer system so everything as for parts has gone haywire. Not just for Australia parts delivery, but from US.
Dear god, they just keep handing over ammo for the haters and empty promises for their customers
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  #179  
Old 08-02-2018
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Dear god, they just keep handing over ammo for the haters and empty promises for their customers
I called up to know whether I should fill $20 or a full tank on the loaner vehicle. They straightout said fill her up, it wont be for a while.......

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On an email enquiry.

Hi *****,

Chrysler/Jeep are experiencing major issues with supply of parts from their Eastern States Warehouse, this has been ongoing for a number of next but they have recently advise they’re expecting to be back to normal by the end of February. Hope this sufficiently answers your enquiry. Cheers
Regards,

*********** | Parts Interpreter
DVG Automotive Group
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Last edited by imaz; 09-02-2018 at 01:46 PM.
  #180  
Old 12-02-2018
Robaxe5  Robaxe5 is offline
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My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!

The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
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  #181  
Old 12-02-2018
Buffomarinus  Buffomarinus is offline
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My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!

The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
FCA have a LOT to learn about customer service.
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  #182  
Old 12-02-2018
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Originally Posted by Robaxe5 View Post
My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!

The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
Which dealer in Perth?



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  #183  
Old 12-02-2018
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I waited a few days to see if FCA would respond to my last email, which they haven't. There is still no word on when an oem alternator (diesel) will be available through the dealer, FCA aren't talking, and I can't rely on guesses and estimates. As I'm about to do a fair bit of travelling & towing I need some immediate action, so it's time to take an alternative approach. I don't want the risk of being out in the sticks and the alternator gives up.

I contacted US Auto Parts who offered me an oem unit ($1140) for delivery from the US within 5-7 days, apparently they have their own distributor in the US. Or, they could send me a Jaylec ($744) which would take 1-2 days. I ordered the Jaylec and it was delivered to my home in Melbourne within 2 hours - seriously amazing service!. I'm happy to save some money at this stage and can't imagine the Jaylec being any worse than an oem unit. It's the correct 220amp, and Stephanie @ US Auto Parts assured me she had cross checked it with the oem part number and my VIN to be doubly sure. Must say I'm very impressed with their refreshing attitude and service. If anyone is interested the Jaylec part no. is 65-8536 for the WK2 CRD.

To some extent it's against better judgement that I've booked in for the dealer to fit it next week, but 3 local auto elecs I contacted were a little hesitant having never fitted one on a GC. Also, I figure I might have more luck getting reimbursement on a dealer fitting if/when a recall happens for the CRD. Might also get lucky on reimbursement for the unit itself since FCA can't supply one or offer a firm timeline, I think they'd be hard pushed to reject an aftermarket unit. I'll take my chances on that. Fingers crossed that the dealer has a tech who knows what they're doing next week!
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  #184  
Old 12-02-2018
Robaxe5  Robaxe5 is offline
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Originally Posted by SouthernComfort View Post
I waited a few days to see if FCA would respond to my last email, which they haven't. There is still no word on when an oem alternator (diesel) will be available through the dealer, FCA aren't talking, and I can't rely on guesses and estimates. As I'm about to do a fair bit of travelling & towing I need some immediate action, so it's time to take an alternative approach. I don't want the risk of being out in the sticks and the alternator gives up.

I contacted US Auto Parts who offered me an oem unit ($1140) for delivery from the US within 5-7 days, apparently they have their own distributor in the US. Or, they could send me a Jaylec ($744) which would take 1-2 days. I ordered the Jaylec and it was delivered to my home in Melbourne within 2 hours - seriously amazing service!. I'm happy to save some money at this stage and can't imagine the Jaylec being any worse than an oem unit. It's the correct 220amp, and Stephanie @ US Auto Parts assured me she had cross checked it with the oem part number and my VIN to be doubly sure. Must say I'm very impressed with their refreshing attitude and service. If anyone is interested the Jaylec part no. is 65-8536 for the WK2 CRD.

To some extent it's against better judgement that I've booked in for the dealer to fit it next week, but 3 local auto elecs I contacted were a little hesitant having never fitted one on a GC. Also, I figure I might have more luck getting reimbursement on a dealer fitting if/when a recall happens for the CRD. Might also get lucky on reimbursement for the unit itself since FCA can't supply one or offer a firm timeline, I think they'd be hard pushed to reject an aftermarket unit. I'll take my chances on that. Fingers crossed that the dealer has a tech who knows what they're doing next week!
With delvery time on that alternator makes u seriously wonder what level of incompetence is going on with Jeep and their spares ordering !!
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