Hi All,
Couple of months on and still unresolved, so thought I'd share with you all so that you can avoid, or at least be aware when dealing with these guys.
Insurer: RACV (to be fair, they just referred me to the assessor)
Assessor: IAG
Repairer: RMA - Repair Management Australia, Mornington (AKA: BDS Panels, Mornington)
Have ended up sorting out myself. no wind noise, no scraping, though could probably align better as it's a little cluncky when shutting the door. Quite fiddly given it's such minor adjustment with a heavy door.
Thanks for your help, keep wheeling, and see you on the tracks.
Reinaldo
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