As one of the few WH owners who has instigated legal action over the N23 debacle and had success plus monetary recompense(not enough) I will again offer this advice.
1.Record date and time (name of person) all phone calls emails trip to dealers etc.email dealer back re your conversations as a record.Also keep a record of out of pocket expenses up to date
2.If what you have said is correct and both dealer and FC deny any knowledge of service bulletins etc etc immediately send a letter of demand (write it yourself and it will not cost you anything)to both the dealer and FC stating you want the low 4x4 problem fixed in 14 days or legal action will be instigated.(service manager got a bit of a shock in my case.!!)Register the letters if posted.(FC correct respondents name to address letter is Chrysler Australia Pty Ltd.in Melbourne)
3.If you go to local Fair trading do a time line of all trips to dealers,expenses incurred .If anybody wants a copy of my
letters email me on
lizbaz10@gmail.com
4.The N23 recall was/is a US gov mandated worldwide safety related recall involving nearly 500000 GCs and Commanders.
5.I think you should phone Craig or Ozjeepster at Coffs Jeep they would at least confirm that the Jeep dealers and FC are well aware of this N23 problem!!