Yeah, dont remove the stater, service the NSS, it is the most likely the cause of your problem.
As for holding first when cold, mine does it in winter, but only for the first change, i wouldn't worry about it too much.
The clutch lock is load sensitive, if you have you foot the the floor or are climbing, it wont engage. Dont forget to check your kickdown cable, as it may effect it as well.
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