Quote:
Originally Posted by phum
Hello all,
I ordered rear suspension bushes from RockAuto using the parts numbers from the parts file here but on inspection they are not all the correct parts. All the parts have the correct part number on the packaging but the part is wrong.
RockAuto say its not their mistake and have offered to credit me with half the cost of the purchase against my next order.
I am not impressed and wonder if this is a common occurrence , I am not prepared to run the risk again.
Peter
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No, I wouldn’t characterise it as common, I’ve ordered from RockAuto many times, all orders were fulfilled perfectly, and quickly with excellent service. Clearly if the manufacturer has supplied incorrectly labeled parts that is outside of RockAuto’s control. Not sure why the rest of the transaction went south, sorry to hear that but don’t think that is the normal.
Doug.
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