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  #49  
Old 4 Weeks Ago
imaz  imaz is offline
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Oh don't worry, FCA immediately called the dealer(within 30mins of me ranting to FCA) to have it warrant at no cost to me. Sometimes we have to play this game as the customer otherwise it would have been a win by the dealer.

Perhaps the dealer would try to avoid making claims if they burnt the PCM or other components "during" diagnostics.
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The more I deal with jeep, the more I think the Dealer is the issue. FCA to their credit have been great.

I'm posting because my alternator has now failed. Got the burning electric smell, low voltage issues, air con and radio cutting out as the battery tries to take the full load. When my wife just got home it was sitting at 11 volts and i told her to switch it of. Dropped down to 8v when i went back to move it into the garage. I'll disconnect the battery and have booked it in with the only other dealer in town to be looked at on Monday.

What a bugger, I was planning a 3 day trip into the Brindabellas for Australia day weekend, now I'm racing the clock!
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  #51  
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clarky50  clarky50 is offline
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I just emailed robert.lawson@fcagroup.com to ask what if anything is happening for the CRD failures, maybe we should all email him the same question?
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  #52  
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Quote:
Originally Posted by clarky50 View Post
I just emailed robert.lawson@fcagroup.com to ask what if anything is happening for the CRD failures, maybe we should all email him the same question?
Just did it. Let's see what responses we get.
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  #53  
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johnnywal  johnnywal is offline
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Hi clarky50,
I just fired off an email too.
The more who do this, the more chance of getting some action.
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  #54  
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clarky50  clarky50 is offline
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l got a reply from Robert at Jeep see below
RE: Alternator failure on 2012 Jeep GC CRD
L2
Lawson Robert 2 (FCA)




Reply|
Today, 8:02 AM
You
You replied on 22/01/2018 8:48 AM.
Hi Rob,



What you were previously advised, that there is no alternator recall for diesels and to hold on to your receipts in case there is a future recall, is all I can advise at this time



If There is a Alternator recall raised you will be advised by mail



Regards



Rob

Robert Lawson

Resolutions Desk Officer



Fiat Chrysler Australia

437 Plummer Street

Port Melbourne, Victoria, 3207

Australia



Telephone: 1300 133 079

Email: robert.lawson@fcagroup.com







From: rob clark [mailto:rob_chris_clark@hotmail.com]
Sent: Friday, January 19, 2018 9:08 PM
To: Lawson Robert 2 (FCA)
Subject: Alternator failure on 2012 Jeep GC CRD



Good evening Robert, could you advise if there will be any recall relating to the same alternator failure that the petrol models are suffering for the 3.0 l CRD 2012 Jeep Grand Cherokee. Mine failed last October and the resultant cost were $1237 for the repairs to the alternator and a new battery as the failure damaged the battery as well.

At the time I called Jeep call center and asked what the situation was, they advised that at that time there was no recall but to keep receipts for any future recall. I am disappointing that Jeep are not doing anything about the CRD failures as there appear to be a lot of them failing as well.

Its an expensive exercise to repair when you need the vehicle for work and cannot let it sit whilst hoping someone does something.

I would expect that the Alternator on my 2012 vehicle;e would last a bit longer than just over 5 years wouldn't you agree?

Thank you for reading my email and hopefully you can give me and others some information on this issue.

regards

Rob Clark

0448348621
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  #55  
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So far Jeep has been really good. They have organised me a tow to the dealership and I will get a like for like loan vehicle while it awaits repairs. The lady I have been dealing with is named Kate and Ive found her to be most empathetic and helpful


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  #56  
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clarky50  clarky50 is offline
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sounds like you had a good result, I hope they do the same for CRDs if and when we get a recall.
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