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  #10  
Old 16-08-2018
MadKaw  MadKaw is offline
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Quote:
Originally Posted by Trailfirst View Post
When we bought ours the overall warranty was 3 years - and I'm pretty sure the Unlimited was only the first year (our battery died a few weeks outside that and wasn't covered) a few months later the bastards upped it to 5 years for everything on newly bought vehicles - as well as the "there and back" bizzo. Perhaps I should have chased them to be included in that. Also at the time it didn't even occur to me to look into adding any kind of extended or lifetime warranty and I feel really bloody stupid about that now.

This PTU failure occurred 2 weeks outside the 3 years... I do think that if they had tried to step away from any support over it I would have a fair bit of traction to successfully go them - and indeed even now if I was to fight them over the $600 it will cost us we might well be successful, but I'm hedging on maintaining goodwill with both FCA and the Dealer at this stage.

Unfortunately at the time I was under a lot of load and stress at work so wasn't devoting as much thought and attention to the purchase of the vehicle as I should have - i took care of it more or less as a side issue and as such it all went quickly and smoothly and entirely as planned and organised - but I didn't even think about extended warranties etc. I still don't know if FCA offer any such thing?.

Once this repair is done I'm intending to speak to the Dealer and FCA to establish exactly where we do stand with warranty coverage - even to whether we can buy more.
Your post says your TH is an OCT 15, so I thought it would be within 3 years.? (I'm guessing its oct 14.?)
We just had our uconnect replaced on our March 2015 Limited, all covered by FCA. Was just out of warranty when we first contacted them, but they were very helpful, even offered us a courtesy car, and replaced it for free ($6000 worth they said). Gotta say I was pleasantly surprised..
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ex 06 KJ CRD Renegade, Lifted and GDE Tuned

Last edited by MadKaw; 16-08-2018 at 02:07 PM.
  #11  
Old 16-08-2018
lujabe  lujabe is online now
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Originally Posted by Trailfirst View Post
but I'm hedging on maintaining goodwill with both FCA and the Dealer at this stage
Sorry, but your rear diff failed at 25,000 Kim’s - it should be FCA/Jeep doing the work to maintain the goodwill in the relationship, not you!

As a point of reference, the same component on my vehicle was replaced at around 50,000km for a far more minor issue, at FCA’s cost, and they threw in an extra year of warranty and a free service as a goodwill gesture.
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Old 16-08-2018
Edhead  Edhead is offline
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from what I can see the newer 5 year warranty is transferrable so I will be looking for one covered under that I'd say.

While we're on the long term topic, how is everyone finding their fuel economy over the long term?

Last edited by Edhead; 16-08-2018 at 10:14 PM.
  #13  
Old 17-08-2018
Edhead  Edhead is offline
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Found a great set of answers on general fuel econ here for anyone else looking. Shame this doesn’t split up to city/hwy milage but this is a great set of data on mpg scores in general:

http://www.fuelly.com/car/jeep/cherokee/2017
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Old 17-08-2018
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I don't have a Trailhawk so didn't comment initially in your thread, but I do have an MY15 KL Limited diesel which is 4 years old this November. It has been a great vehicle and I still love her.

Had one issue with her a few months ago - she threw a check engine light but not flashing and no other symptoms. Called the dealer the next day, drove her in, they checked her over, ordered a new TCM which was delivered overnight from the FCA warehouse and she was back on the road by lunchtime the next day. Overall downtime - about a day and a half. Dealership gave me a loan vehicle in the meantime and all covered by FCA's extended warranty (the new one that covers vehicles prior to the new 5 year warranty).

All the best with your purchase - keep us updated as to what you buy. When the time comes, I will certainly be replacing my current KL with another.
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Old 17-09-2018
Trailfirst  Trailfirst is offline
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Quote:
Originally Posted by MadKaw View Post
Your post says your TH is an OCT 15, so I thought it would be within 3 years.? (I'm guessing its oct 14.?)
We just had our uconnect replaced on our March 2015 Limited, all covered by FCA. Was just out of warranty when we first contacted them, but they were very helpful, even offered us a courtesy car, and replaced it for free ($6000 worth they said). Gotta say I was pleasantly surprised..
Oops - yes that's Oct 14 (MY15) - but we bought it in April 2015..
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Last edited by Trailfirst; 12-10-2018 at 09:14 AM.
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Old 17-09-2018
Trailfirst  Trailfirst is offline
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Oh dammit - I knew I should have asked on here about it all...

We're largely at the mercy of our local Stealership - who of course implied that we were very lucky getting the terms we did - tho with that kind of definite info I would probably have contacted FCA directly about it.

The defect was "internal electrical fault (loss of communication)" - which sounds like another dodgy (mexican made?) wiring issue. Hopefully the replacement unit is an updated version.

Further thought on this is that evidently different dealers approach warranty support in different ways - ie. decent operators vs sleazy twerps: it's been pointed out to me that FCA prolly would have paid less labor cost to the dealer for full warranty repair than the $600 we paid. It's a bit disturbing to think that such conflict of interest might exist in a way that essentially works against the dealer batting on our behalf for best coverage from the manufacturer. Its something for prospective buyers to be aware of - ie. ask some direct questions about that aspect of their coverage.

In future, after initial fault identification / confirmation by our STEALERSHIP I'm going to try to cut them out of the process as much as possible and communicate directly with FCA. That's a really shitty situation to be in. Only consolation is that we've managed to talk two people we know into NOT purchasing their new cars from this dealer...

Quote:
Originally Posted by lujabe View Post
Sorry, but your rear diff failed at 25,000 Kim’s - it should be FCA/Jeep doing the work to maintain the goodwill in the relationship, not you!

As a point of reference, the same component on my vehicle was replaced at around 50,000km for a far more minor issue, at FCA’s cost, and they threw in an extra year of warranty and a free service as a goodwill gesture.
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In a jeep direction distance and time are irrelevant - only fuel quantity matters.

Last edited by Trailfirst; 12-10-2018 at 09:25 AM.
  #17  
Old 06-10-2018
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Bryan  Bryan is offline
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Oh well, fingers crossed. I bought a 2014 TH yesterday, build date September 2014, MY 15 with 78,000 kms. Overall condition is excellent, looks like new and no indication that it had a hard life. I took it for a short test drive and apart from a very sensitive accelerator it behaved perfectly. I take delivery on Monday and time will tell.

Proof of the pudding will be next weekend when I go for an extended fishing trip.
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