ACCC And JEEP.... About time

[SeaComms]

I am now up to 6 weeks waiting for replacement flares on my Trailhawk after they damaged both of them removing them to fit the tow bar. Damage is only minor and several people have called me a winger but stuff it. Its a brand new vehicle that they damaged and I want all damage to be my fault alone

[GMEMUD]

Originally Posted by LeighP

I get annoyed about the parts issue.....I don't expect them to hold a full stock of every part for every model....but when I can privately buy a part from the US and have it posted here in a few days, I don't see why FCA can't have a comparable parts delivery arrangement for warranty work.

Here in Mackay they only put in all non urgent parts orders in to Melbourne every Wednesday so if you want something on Thursday the request sits here for six days before it even goes to Melbourne and then it is a two week delivery from warehouse, simply not good enough in this day and age where everything is done electronically anyway. I have had parts from Florida delivered to my door here in four days from payment confirmation but mostly it is around seven to twelve days, still a lot quicker than the dealer can get them here from Melbourne.

[LeighP]

Yeah, when Morris4x4 can get parts to me from Florida to Sydney in 4 freaking days, I can't see why FCA can't do better!

[tazwegion]

To be fair Jeep Australia had my back when getting the XJ's chassis tear repaired locally as it was the "local boys" kicking up quite a stink, they still had me waiting between 6 to 8 weeks to get the car back...

Just recently I needed a new timing cover and for what they wanted (local dealer) and how long it would take I just went to eBay and saved $200.

[bjm]

The ACCC are currently wanting to hear from any Jeep owners who are being led up the garden path waiting for parts,service problems etc In place of a large fine from the ACCC for lack of parts ,complaints not promptly acted upon etc etc FCA agreed to pick up their act re customer service problems.
However remember a number of points.!!!Chrysler were broke broke and owned by the US govt 4 years ago until taken over by Fiat.Fiat are still in a bad way , plus the new FCA aust directors are looking for $30000000.00 that has gone AWOL on the previous directors watch 2012-14 .This is going to court early Feb.Know wonder service and parts delays are still happening.!!
If anybody wants action I suggest you tell the dealer etc you will make an immediate complaint to the ACCC.
However FCA are not the only company with parts supply issues.!!

[glend]

The Chrysler Jeep operation in Australia has always been profitable and I recall them crowing about that when the US company was being bailed out by the US govrrnment. Much of the profitability was built on heavy markup on parts, and simple low cost supply chain tactics like not holding anything in the warehouse that is not fast moving. Dealers, which are separate businesses, have no incentive to hold parts, and they are bound to get them from FCA. My son has been caught a few times by the Mackay dealership Wednesday order deadline so its not unique, and maybe just them trying to bundle into one handling/shipping charge to save them money.
We are at the end of a long profitable supply chain , where each member, Chrysler Jeep USA, FCA, and the dealers get their margin at our cost. The part manufacturers, many are not affiliated, get paid almost nothing. Morris 4x4 can deliver parts to us from Florida cheaply and still make a health margin on their sales because they buy from the parts makers or have sourced from other suppliers cutting out the many middlemen in the Aus Dealer supply chain. It's not unique to FCA but they do it well and of course make good profits which can then be embezzled by some of their mgt team for personal use. I know a few stories about how they behaved at the last Victorian Jambo, and observed first hand one case, frankly they won't ever get another $ from me.

[SeaComms]

No def not... was talking to my neighbour on the weekend as he has just returned from his 8 week trip to far north QLD. I didnt actually realise he was back as I hadn't seen his unbreakable hilux... oh no, its sitting at a dealer up north after being towed from Camerons Corner where the gearbox died. Manual gearbox bent one of the internal shift linkages. No parts in Australia and 5 weeks into waiting for a new gearbox from Japan. No loan car. He completed the trip in one of the mates vehicles that was with him. He still has to fly back up there to pick it up when the parts eventually arrive! With no airfares either.