Safety Recall N23 for WH anyone had it done yet?

[TimM]

Originally Posted by bjm

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Please be aware that your vehicle has been fitted with a new actuator and the latest software applicable.
While there were some failures that occurred with the original software update there have been no failures attributable to the replacement of the Transfer case actuator and update to the latest software.
**
This rectification has been carried out in response to technical information supplied that is specifically applicable to the Australian market. Please be aware that information taken from internet forums is not necessarily applicable to the Australian market and cannot be relied upon as relevant to an Australian complied vehicle.
**
In short, Your vehicle has been rectified in accordance with manufacturers specifications.
The repair carries an implied 12 month 20,000 km warranty of its own, which is honored by any Authorized Jeep dealer Australia wide.
**
**
Kind Regards,
Anthony Harris
Fiat Chrysler Group
District Service Manager Northern NSW

Above is the Chrysler reply to my email re wanting a letter stating that the fitting of the actuator and latest software update last week permanently fixed the N23 recall problem in my vehicle !!

BJM,

You have carried the fight for all of us here in Aus and I am grateful for your efforts. I have not had the N23 recall done and don't intend doing so but I will follow progress with your Jeep. Thanks again, Tim

[briteway]

Specifically applicable to the Australian market, like Australian climate and other things. We're just different to the rest of the world. When we need 4 low, our transfer cases and wheels turn differently, our voltage could be different too, so the update and the actuator must be different also. What a load of crap!

[bjm]

Briteway ,Agree with you 100% Bearing in mind that this was a worldwide recall and the software updates appear the same in US and here with same dates etc.Also like the bit about SOME failures with the original update.There would be many thousands of owners world wide who have had a Jeep service ,the ,dealership unknown to them has done the N23 and unless they try the low they wouldnt know it will fail.

[Goofee]

It must be because we all drive upside down in Australia ☺

[Chris20]

I had my JGC in the dealers on Friday to fix the "service 4WD system" error message and on Saturday the message was back.
I fronted the guy behind the service desk before I drove the JGC away telling him that job had not been done properly. He looked at me a bit puzzled and I told him to come and look at the Jeep. I opened the bonnet and the piece of cellotape that I had placed on the side of the red plastic cap on the positive side of the battery was still in the place where I had put it. I told him that was how I new that the job had not been done properly as the bulletin clearly states that a battery charger has to be connected to the battery during this operation. He went on about clearing the codes and that the error message was gone. He also said that if I wanted a complete scan done then I would have to pay for it @ $125 ph.
I am going to see the head guy who owns the dealership and tell him what has gone on and see how I get on there.
Regards Chris

[roscoea26]

Originally Posted by Chris20

I had my JGC in the dealers on Friday to fix the "service 4WD system" error message and on Saturday the message was back.
I fronted the guy behind the service desk before I drove the JGC away telling him that job had not been done properly. He looked at me a bit puzzled and I told him to come and look at the Jeep. I opened the bonnet and the piece of cellotape that I had placed on the side of the red plastic cap on the positive side of the battery was still in the place where I had put it. I told him that was how I new that the job had not been done properly as the bulletin clearly states that a battery charger has to be connected to the battery during this operation. He went on about clearing the codes and that the error message was gone. He also said that if I wanted a complete scan done then I would have to pay for it @ $125 ph.
I am going to see the head guy who owns the dealership and tell him what has gone on and see how I get on there.
Regards Chris

Chris, this is pathetic.. good idea sticking that cello tape where you did. Seeing this new reflash seems to have resolved the issue I have mine booked in next week and after reading your post I'll make a point that connecting the battery charger is the key to a successful reflash.....I'll do your cello thing too.

When I made the booking I made sure I informed the Service Dept Manager that I have the latest Service Bulletin I think he was taken back a bit when I mentioned it.

[Clarky]

There is always a shortcut to save dealers $, usually at the customers expense.

There time is worth $125 ph what about your time!
Repeated trips back & fourth to the dealer at your own expense

One reason for praising a dealer that dose the right thing