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19-01-2018
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CrawlerStar
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Join Date: Jan 2014
Posts: 408 What Jeep do I drive?: WK2
Likes: 38
Liked 107 Times in 68 Posts
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The more I deal with jeep, the more I think the Dealer is the issue. FCA to their credit have been great.
I'm posting because my alternator has now failed. Got the burning electric smell, low voltage issues, air con and radio cutting out as the battery tries to take the full load. When my wife just got home it was sitting at 11 volts and i told her to switch it of. Dropped down to 8v when i went back to move it into the garage. I'll disconnect the battery and have booked it in with the only other dealer in town to be looked at on Monday.
What a bugger, I was planning a 3 day trip into the Brindabellas for Australia day weekend, now I'm racing the clock!
__________________
2014 WK2 V6 Petrol 4x4
Frontrunner Roof Rack
Offroad Animal Front Recovery Points and Nudge Bar
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19-01-2018
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Newbie
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Join Date: Aug 2012
Posts: 34 What Jeep do I drive?: WK2
Likes: 3
Liked 19 Times in 10 Posts
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I just emailed robert.lawson@fcagroup.com to ask what if anything is happening for the CRD failures, maybe we should all email him the same question?
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20-01-2018
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RubiconSlammer
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Join Date: Dec 2017
Location: Melbourne
Posts: 1,289 What Jeep do I drive?: WK2
Likes: 1,429
Liked 1,285 Times in 682 Posts
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Quote:
Originally Posted by clarky50
I just emailed robert.lawson@fcagroup.com to ask what if anything is happening for the CRD failures, maybe we should all email him the same question?
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Just did it. Let's see what responses we get.
__________________
MY13 GC Laredo CRD - gone but not forgotten
MY23 Skoda Octavia MKIV wagon - fully loaded
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20-01-2018
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CrawlerStar
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Join Date: Nov 2016
Location: Ocean Grove
Age: 76
Posts: 384 What Jeep do I drive?: WK2
Likes: 872
Liked 132 Times in 82 Posts
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Hi clarky50,
I just fired off an email too.
The more who do this, the more chance of getting some action.
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22-01-2018
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Newbie
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Join Date: Aug 2012
Posts: 34 What Jeep do I drive?: WK2
Likes: 3
Liked 19 Times in 10 Posts
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l got a reply from Robert at Jeep see below
RE: Alternator failure on 2012 Jeep GC CRD
L2
Lawson Robert 2 (FCA)
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Today, 8:02 AM
You
You replied on 22/01/2018 8:48 AM.
Hi Rob,
What you were previously advised, that there is no alternator recall for diesels and to hold on to your receipts in case there is a future recall, is all I can advise at this time
If There is a Alternator recall raised you will be advised by mail
Regards
Rob
Robert Lawson
Resolutions Desk Officer
Fiat Chrysler Australia
437 Plummer Street
Port Melbourne, Victoria, 3207
Australia
Telephone: 1300 133 079
Email: robert.lawson@fcagroup.com
From: rob clark [mailto:rob_chris_clark@hotmail.com]
Sent: Friday, January 19, 2018 9:08 PM
To: Lawson Robert 2 (FCA)
Subject: Alternator failure on 2012 Jeep GC CRD
Good evening Robert, could you advise if there will be any recall relating to the same alternator failure that the petrol models are suffering for the 3.0 l CRD 2012 Jeep Grand Cherokee. Mine failed last October and the resultant cost were $1237 for the repairs to the alternator and a new battery as the failure damaged the battery as well.
At the time I called Jeep call center and asked what the situation was, they advised that at that time there was no recall but to keep receipts for any future recall. I am disappointing that Jeep are not doing anything about the CRD failures as there appear to be a lot of them failing as well.
Its an expensive exercise to repair when you need the vehicle for work and cannot let it sit whilst hoping someone does something.
I would expect that the Alternator on my 2012 vehicle;e would last a bit longer than just over 5 years wouldn't you agree?
Thank you for reading my email and hopefully you can give me and others some information on this issue.
regards
Rob Clark
0448348621
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22-01-2018
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CrawlerStar
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Join Date: Jan 2014
Posts: 408 What Jeep do I drive?: WK2
Likes: 38
Liked 107 Times in 68 Posts
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So far Jeep has been really good. They have organised me a tow to the dealership and I will get a like for like loan vehicle while it awaits repairs. The lady I have been dealing with is named Kate and I’ve found her to be most empathetic and helpful
Sent from my iPhone using Tapatalk
__________________
2014 WK2 V6 Petrol 4x4
Frontrunner Roof Rack
Offroad Animal Front Recovery Points and Nudge Bar
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22-01-2018
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Newbie
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Join Date: Aug 2012
Posts: 34 What Jeep do I drive?: WK2
Likes: 3
Liked 19 Times in 10 Posts
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sounds like you had a good result, I hope they do the same for CRDs if and when we get a recall.
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