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Old 12-08-2018
Edhead  Edhead is offline
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Default High milage TH reliability?

Hi all - considering buying a 2nd hand KL Trailhawk. Aware it's best to buy a post-May 2015 build due to transmission issues fixed from that build onward (mostly due to this excellent forum).

But I'm also wondering what the thinking is on reliability of TH models with more than 100,000km on the clock. Are there any issues starting to show as these cars age or things to look out for?

Thanks - Ed
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Old 13-08-2018
Trailfirst  Trailfirst is offline
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If you're not already doing it, have a good trawl thru US forums and ask on them as well. Americans are happy to chat to anyone about anything - not quite same here.

On our Oct 2015 KL Trailhawk with just under 25500km on it we're about to have the PTU replaced (sadface)

Luckily FCA are coming to the party to a fair degree by supplying the $3000 PTU itself but we're up for labour - which is quoted at 7 hours.

Ive seen Chrysler bulletins where they list PTU replacement at 2.8 hrs, underbelly stone shield removal / installation at 0.5 hrs and programming at 0.4 hrs but obviously that's skilled workshops..

These things seem very good to work on - so once parts prices are reasonable, keeping them going is looking to not be too bad to do even with major part replacements - with the most difficult thing being software stuff. If the govt does what they promise and eliminate the proprietary manufacturer lockup on that side of things then that will get a lot easier too.

From what I can make out our failure is electronic within the unit, not mechanical - so I think we might have been able argue for full repair even tho it's out of warranty, but I was so grateful they were co-operating with the part that I just grabbed what was offered...
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Old 13-08-2018
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Hi Trailfirst, thanks for your reply and sorry to hear about the PTU problems. I actually spent a good chunk of Sunday chilling on the couch and reading US forums - youíre right, there is a lot of good stuff there. Seems to be a general consensus KLís are pretty good over the medium term, with a number now getting over 100,000mi/160,000km and still going strong. Some limited complaints of electrical gremlins rearing their heads over 80,000mi but only a handful around saying that.

Would be great to hear of anyone with experience in Aussie conditions with high mileage too if theyíre out there.

Cheers!
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Old 13-08-2018
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Hi Ed,

I have a 2014 build MY2015 that’s closing in on 70,000km. We look after it, but we don’t baby it either. It’s a daily driver, has done outback dirt, beach work, ‘general’ off road, tows the camper trailer, etc. Overall it’s been a pretty solid vehicle and never had a major issue or let me down, but it has had higher number of minor issues than I’d have hoped (one of which turned into a particular PITA because the dealer workshops in my area are all basically incompetent). Those are all sorted now and it’s ‘easier’ to own now than when it was new...

The 3.2 engine seems to be very well sorted out - can’t even remember hearing/reading of anyone with an engine issue.

I don’t always love the shift timing/quality of the 9 speed - though I think they’ve improved that on later models. The occasional shift can be a bit rough, which does make me wonder about the long term durability - but that may be more paranoia than anything - it’s certainly never given me any real signs I should worry about the transmission - touch wood!

I have heard of a few issues with the Rear drive module (rear diff) - but not so much as to make me think there’s a fundamental issue there.

I think the main thing to bear in mind is that the drivetrain is a bit more complex than in the average SUV (that’s where the capability comes from), and complexity does mean more bits that could go wrong as mileage increases.

One of the benefits now they’ve been around for a few years is that aftermarket and second hand parts are beginning to become more readily available, so at least you’re not going to be at the mercy of dealership pricing and parts (un)availability as a couple of years back.

Otherwise, the actual build and finish quality is generally very good and holding up well.

I guess to summarise - if I were buying used I wouldn’t go in to it expecting issues... but it’s also not a simple Japanese hatchback - I’d make sure I was prepared to deal with (ie pay for) any necessary repairs that might pop up, just in case.

For us, the bottom line is, if you want a small-medium SUV that’s up for pretty much anything you can throw at it, there’s not a lot of options out there - most small/midsize SUV’s are virtually useless if you point them at a sand dune, or mud, or hitch anything more than a box trailer to them. The Trailhawk isn’t the best at any one thing, but for it’s size, I genuinely don’t think anything else comes close as an all-rounder.
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Old 14-08-2018
Edhead  Edhead is offline
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Hi lujabe - thanks. My thinking is along similar lines, we have a small garage with a low clearance so can't practically own a full-size 4x4 but also don't want to be driving a tank around town daily. But when we go away for the weekend we often need more capability than a Subaru Forester, for example, can offer.

Yours and other cases on US forums seem to point to pretty good higher mileage reliability. The V6 has a good rep - mostly the other drivetrain parts that are of concern I think. But excellent to see yours is holding up well and not just being used to pick up the kids either!

Cheers, Ed
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Old 15-08-2018
MadKaw  MadKaw is offline
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Quote:
Originally Posted by Trailfirst View Post
On our Oct 2015 KL Trailhawk with just under 25500km on it we're about to have the PTU replaced (sadface)

Luckily FCA are coming to the party to a fair degree by supplying the $3000 PTU itself but we're up for labour - which is quoted at 7 hours.

Ive seen Chrysler bulletins where they list PTU replacement at 2.8 hrs, underbelly stone shield removal / installation at 0.5 hrs and programming at 0.4 hrs but obviously that's skilled workshops..


From what I can make out our failure is electronic within the unit, not mechanical - so I think we might have been able argue for full repair even tho it's out of warranty, but I was so grateful they were co-operating with the part that I just grabbed what was offered...
Why is this out of warranty and not covered.?
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Old 15-08-2018
lujabe  lujabe is offline
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Quote:
Originally Posted by MadKaw View Post
Why is this out of warranty and not covered.?
Yeah, have to admit Iíd be going after them based on the protections that exist under consumer laws (if they wonít cover it under warranty). Itís a failure of the rear diff at 25,000kms. Warranty or not, thatís not good enough.
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Old 15-08-2018
OPM  OPM is offline
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Quote:
Originally Posted by lujabe View Post
For us, the bottom line is, if you want a small-medium SUV thatís up for pretty much anything you can throw at it, thereís not a lot of options out there - most small/midsize SUVís are virtually useless if you point them at a sand dune, or mud, or hitch anything more than a box trailer to them. The Trailhawk isnít the best at any one thing, but for itís size, I genuinely donít think anything else comes close as an all-rounder.
A massive +1 to this. You could reasonably argue that there isn't really anything else directly comparable.

If the KL was a Toyota or a Mazda, I reckon it would sell like hot cakes. But because "it's a Jeep" and the styling is a bit unconventional (personally I love it), it will likely only ever occupy a niche in the market.
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Old 16-08-2018
Trailfirst  Trailfirst is offline
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Quote:
Originally Posted by MadKaw View Post
Why is this out of warranty and not covered.?
When we bought ours the overall warranty was 3 years - and I'm pretty sure the Unlimited was only the first year (our battery died a few weeks outside that and wasn't covered) a few months later the bastards upped it to 5 years for everything on newly bought vehicles - as well as the "there and back" bizzo. Perhaps I should have chased them to be included in that. Also at the time it didn't even occur to me to look into adding any kind of extended or lifetime warranty and I feel really bloody stupid about that now.

This PTU failure occurred 2 weeks outside the 3 years... I do think that if they had tried to step away from any support over it I would have a fair bit of traction to successfully go them - and indeed even now if I was to fight them over the $600 it will cost us we might well be successful, but I'm hedging on maintaining goodwill with both FCA and the Dealer at this stage.

Unfortunately at the time I was under a lot of load and stress at work so wasn't devoting as much thought and attention to the purchase of the vehicle as I should have - i took care of it more or less as a side issue and as such it all went quickly and smoothly and entirely as planned and organised - but I didn't even think about extended warranties etc. I still don't know if FCA offer any such thing?.

Once this repair is done I'm intending to speak to the Dealer and FCA to establish exactly where we do stand with warranty coverage - even to whether we can buy more.
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