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06-02-2018
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RubiconSlammer
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Join Date: Feb 2013
Location: Brisbane
Posts: 1,405 What Jeep do I drive?: WK2
Likes: 166
Liked 279 Times in 197 Posts
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Yeah, I don't think the current stance on the diesel alternators is acceptable. It is obvious that the diesel alternator has the same issue as the petrol, so why not issue the initial recall acknowledging that and repair failed units under statutory warranty?
That they are asking diesel owners to foot the bill and hope for a refund later isn't in line with their legal obligations.....
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MY14 GC LTD CRD-ORA2/QL|Mopar 18" Night Fever Rims&RockRails|Chief Hooks&Sump Plate|STMaxx 275/65R18
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07-02-2018
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Newbie
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Join Date: Aug 2012
Posts: 34 What Jeep do I drive?: WK2
Likes: 3
Liked 19 Times in 10 Posts
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For a fleeting moment I thought the letter from FCA was a recall for the Alternator on mt CRD but no , it was a recall letter but was for the sunvisor lamp that they said they fixed a few years ago but needs to be redone, ah well it was good for a second. Hope they fix the Alternators better than the sunvisor lamp.
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08-02-2018
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RubiconSlammer
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Join Date: Dec 2017
Location: Melbourne
Posts: 1,289 What Jeep do I drive?: WK2
Likes: 1,429
Liked 1,285 Times in 682 Posts
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Well the FCA & dealer debacle continues. Rocked up at the dealer at the appointed time early this morning to have new alternator fitted at my expense. This is what I was met with: "Oh, we tried contacting you yesterday to let you know the part hasn't arrived. There is no ETA on it, in fact it's not just alternators, we can't get any parts for anything at the moment, we don't know what FCA are playing at, they're crucifying us" . To add insult to injury they had taken my number down incorrectly, no wonder they couldn't contact me, although they did have my email address - I suppose using that would require initiative beyond their capability!
Seriously, I think FCA and their distribution/dealer network are as bad as each other and getting worse, meanwhile the hapless customer is bunny in the middle. I will fire off a message to Robert Lawson today and express my "dismay" in extremely clear terms. Somehow though I suspect that banging my head on the proverbial brick wall will bring greater satisfaction....
If there's any truth in this parts supply thing, I hope you guys don't need anything done in the foreseeable. Of course, it could be I was spun a bunch of BS, who knows?
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MY13 GC Laredo CRD - gone but not forgotten
MY23 Skoda Octavia MKIV wagon - fully loaded
Last edited by SouthernComfort; 08-02-2018 at 07:10 AM.
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08-02-2018
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Full Flexer
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Join Date: Jan 2013
Location: Perth
Posts: 622 What Jeep do I drive?: WK2
Likes: 74
Liked 108 Times in 74 Posts
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@SouthernComfort
Dont hold your breath. Think the dealers and FCA are playing cat and mouse at the moment. Parts must be on freeze or something.
I was last told ThirdParty alternators can be organized temporarily since the non-fixed oem cannot be supplied until April. But I think their trying to hold you back until April so they dont have to fought the bill of an aftermarket item, which will go to waste once the fixed oem part becomes available/non-fixed oem. If that makes any sense to you.
Its all about timing which determines how much $ FC loses.
I clearly know Veele auto parts have the 220a alternators in stock for my jeep, $670 and their local. I had already informed my dealer, but nada.
Just as well I'm not planning on any trips at the moment.
4th week and counting.
Sent from my SM-A910F using Tapatalk
__________________
2012 Jeep Grand Cherokee Limited 3.6L v6, Mineral Grey.
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08-02-2018
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RubiconSlammer
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Join Date: Dec 2017
Location: Melbourne
Posts: 1,289 What Jeep do I drive?: WK2
Likes: 1,429
Liked 1,285 Times in 682 Posts
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Quote:
Originally Posted by imaz
@SouthernComfort
Dont hold your breath. Think the dealers and FCA are playing cat and mouse at the moment. Parts must be on freeze or something.
I was last told ThirdParty alternators can be organized temporarily since the non-fixed oem cannot be supplied until April. But I think their trying to hold you back until April so they dont have to fought the bill of an aftermarket item, which will go to waste once the fixed oem part becomes available/non-fixed oem. If that makes any sense to you.
Its all about timing which determines how much $ FC loses.
I clearly know Veele auto parts have the 220a alternators in stock for my jeep, $670 and their local. I had already informed my dealer, but nada.
Just as well I'm not planning on any trips at the moment.
4th week and counting.
Sent from my SM-A910F using Tapatalk
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There seems to be 2 issues, one is the shortage of alternators for petrol engines due to the recall, the other is the general inability of the parts distribution centre to deliver anything i.e. the dealer told me 140 (diesel) alternators were in stock at the centre when I ordered, they just can't get their hands on one!
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MY13 GC Laredo CRD - gone but not forgotten
MY23 Skoda Octavia MKIV wagon - fully loaded
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08-02-2018
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Established Member
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Join Date: Sep 2017
Posts: 152 What Jeep do I drive?: WK
Likes: 1
Liked 97 Times in 52 Posts
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Had my alternator changed over 2 weeks ago on a CRD GC overland.Took 10 days to get the part,dealer told me that the company that distributes FCA parts just dropped the ball at the end of December and now another company is taking over.They dont know the previous system and are either building another or learning the existing one but parts are very hard to get .........
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08-02-2018
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Full Flexer
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Join Date: May 2003
Location: NE Victoria
Posts: 1,169 What Jeep do I drive?: WK2
Likes: 96
Liked 436 Times in 264 Posts
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Quote:
Originally Posted by Surnturf
They dont know the previous system and are either building another or learning the existing one but parts are very hard to get .........
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Distributing parts to a dealer network is hardly rocket science or cutting edge new technology. These guys simply excel at fucking up the most simple of tasks.
__________________
MY15 WK2 CRD Laredo
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