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  #29  
Old 20-02-2012
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Default Rear knocking noise

I just had my rear shocks replaced under warranty (steel springs not air). Initially the problem appeared to be fixed, but it is now making the same noise again.
  #30  
Old 24-02-2012
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Have just sent a formal email of complaint to Chrysler Customer Care. Will see if that gets a response. Not holding my breath though.
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  #31  
Old 24-02-2012
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Originally Posted by Gecko1949 View Post
Have just sent a formal email of complaint to Chrysler Customer Care. Will see if that gets a response. Not holding my breath though.
to their credit I got a immediate response it is "Research and Development are working on a solution" that's it. I specified 10 working days for a response in my original email so I will wait for "Research and Development" to respond before I take the matter further, probably ACCC and Fair Trading.
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  #32  
Old 28-02-2012
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Just got word from my dealer/service dpt that Chrysler USA are working on a fix ETA about mid year. I'm happy with that because they have fixed every thing for me so far. Even the recovery hooks look like being fixed, fingers crossed.
  #33  
Old 02-03-2012
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Originally Posted by jjgc View Post
Just got word from my dealer/service dpt that Chrysler USA are working on a fix ETA about mid year. I'm happy with that because they have fixed every thing for me so far. Even the recovery hooks look like being fixed, fingers crossed.
Thought I would check with customer care also. Their advice is " Chrysler USA are currently working through a resolution with their engineers and will hopefully have something back shortly". I too will wait for an outcome at this stage.
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  #34  
Old 02-03-2012
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Originally Posted by 4WD4FUN View Post
Some models of the WK2 Jeep ie Diesel with Coils have the Load levelling Shocks. It is also available in a tow pack apparently.
This is not the same as those fitted with air bags.
The system is used so you can have a soft spring for a nice ride and still carry a good load.
It appears and this is only a theory at this stage that when the Jeep is not loaded that the valve in the shock is rattling as there is no load on it so the valve gives the rattle sound over Bumps if you put a load in your vehicle the valve is working to lift the vehicle and the noise disappears This is only a theory and not fact at this point. Here is the link for more details.

I did have a better link and will post if I find it

http://www.automotivedesign.eu.com/a...-Cherokee.aspx

http://www.cadillacfaq.com/faq/answers/nivomat.html

http://www.tomorrowstechnician.com/A...ing_shock.aspx

http://www.cadillacfaq.com/faq/answers/nivomat.html
Took my caravan for a 150k run yesterday for the first time. Made no difference at all to the noise. The plot thickens.
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  #35  
Old 02-03-2012
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Hi Gecko 1949. Yep we don't mind waiting, it's when you don't know whats happening that upsets us.
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