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  #22  
Old 13-04-2017
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Just got stiffed by Heartland Motors Castle Hill.

Woke up ealy this morning, got to the service centre at 7.08, stood outside in the queue till the opened at 7.30.

Told them I would wait for the service but at 7.57, I was told that the parts were still in their warehouse. This was after telling me to bring the Jeep in today, two weeks ago!

There goes the plans for this morning. I have no choice but to go there again sometime next week, if they have a spot!

I farkin hate them.

Quote:
If you have any issues with your Jeep, ensure you call their customer care number on 1300 133 079 FIRST (before you call the dealer), so that FCA corporate can get visibility of the issues and monitor the way the dealer is handling your complaint...from Destroy My Jeep
Rant over.
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Last edited by Tyvokka; 13-04-2017 at 08:19 AM.
  #23  
Old 13-04-2017
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Tyvokka  Tyvokka is offline
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Complaint made to FCA.

Case raised to local FCA rep, then dealership.

Just received a call from the dealer/svc centre to bring the Jeep in again, (with an apology), anytime today as the are expediting the parts in (rotor and pads).

Wouldn't need expediting if someone had done their job properly in the first place.

Not ecstatic but am a little bit happier, for now.
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Last edited by Tyvokka; 13-04-2017 at 09:09 AM.
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