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  #41  
Old 22-11-2017
Quadratec's Avatar
Quadratec  Quadratec is offline
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Location: West Chester, PA USA
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Quote:
Originally Posted by neomut View Post
Hello All,

Happy to report, Rick and Tom (Quad) has just sent me a full set of TJ sliders.

Long story short I have a complete set of TJ Ace rock sliders. \o/

Passenger side - with my "spares"

Drivers side (the problem child)!!!!! Success!


I've not opened up the other box, but I assume its a left hand side slider.

I have 2 spare tj left hand side sliders, so I hit a rock, hopefully it is on that side.


I consider the case resolved. While a frustrating ordeal for all involved, the up side is, I got to see Quad's true colours and I was not disappointed. All things been equal (and to be honest even if Quad is a touch more expensive, which they've been the best priced todate), ill be continuing to purchase via them.

I received 7 sliders across 5 shipments. I didn't pay a cent or have to argue at all with quad to have them resolve this. These sliders are not light, I can confirm the shipping is not cheap.

Again, yes it shouldn't have happened, but I think all can see that Quad do put the customer first.

Thanks all.
Great to see that this has been resolved. Very sorry for the delay and shipment issues here.

Thanks so much for your order & I hope you have a great day!

Best regards,

-Rick
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  #42  
Old 22-11-2017
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Snort  Snort is offline
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Originally Posted by Tonka Jeep View Post
Holy shit, regardless of the happy ending that was painful to read let alone endure. How someone can operate a business with that level of ineptitude is beyond me! Wow.....
I agree, what a shambles.
  #43  
Old 23-11-2017
OKA4wd  OKA4wd is offline
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I would have no hesitation in ordering parts off this company,I'm sure it was a bit frustrating but the lengths they went to to get it right is excellent, shows their honest people. Glad it turned out well for you, if quadratech is reading can you supply a rear liftgate for a 1991 yj wrangler
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