Rear shock absorber low speed rattle chuckle noise

[timsarg]

has anyone had this issue on their my14 gc and had it covered by jeep ?

Mine has developed this exact sign and john hughes have basically said a tsb means jackshit and they can't tell me if it will be covered . As it's not a recall it's not official

[johnnywal]

Hi timsarg, 67HR may have the answer to your problem if your GC was built before April '14, but he has to check the actual date.

[imaz]

Originally Posted by timsarg

has anyone had this issue on their my14 gc and had it covered by jeep ?

Mine has developed this exact sign and john hughes have basically said a tsb means jackshit and they can't tell me if it will be covered . As it's not a recall it's not official

That is rather harsh.

I have printed out TSB for other issues and Jeep dealer usually do their best to cover it.

They often crossreference TSB's for you should it match a symptom you describe.

Sent from my SM-A910F using Tapatalk

[Harro3.0]

Yeah I had the same knock in the rear suspension as you describe. Dec13 build - MY14 model. I had mine replaced at 25,000km (just before the warranty run out). I told the dealer the rear suspension had a knock in it and they replaced it without any issue. If it's out of warranty you would think jeep would do it under a "good will" repair seeing as though it's a known issue. The car has 44k on it now and haven't had the issue return. Touch wood!

[timsarg]

Originally Posted by imaz

That is rather harsh.

I have printed out TSB for other issues and Jeep dealer usually do their best to cover it.

They often crossreference TSB's for you should it match a symptom you describe.

Sent from my SM-A910F using Tapatalk

i must admit i am a little pissed at john hughes . I've been servicing my work cars there for nearly 25 years and i was told $170 to diagnose and if jeep decide to cover it they will refund me . They want full service history and i responded with what does service history have to do with a possible faulty shock with a known issue . Does john hughes check suspension components at each service ?

That's cool when the cars come up for renewal i sure as shit wont be buying anymore cars from john hughes

[timsarg]

spoke to another dealer today. As mine is a second owner if i am suffering from this problem i have zero chance of a goodwill repair as i am not the original owner and jeep have been knocking back alot of goodwill repairs lately . Guess i will just stick to my mechanic then and get it repaired and deal with it . Good thing is now it is out of warranty i can go nuts with tune and transmission upgrades . FU FCA

[67HR]

Sorry for the delay but here is that TSB I promised.
I'd try taking it in to them. It's not the shock that's the issue. It's they way it was mounted.

Sorry PDF's won't upload i've taken a screen shot.

Hope this helps.

I wouldn't take NO for an answer either.