Quote:
Originally Posted by LSE3.9
The Jeep merchandise must be extraordinarily high quality and have a price which reflects such. I was spending $40G+ in a Jeep dealership and as part of the deal I asked for a Jeep cap. Well........ they absolutely refused to give me one but they were happy to add it to the invoice..
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It’s these simple things that make a difference. I bought my GC 6 weeks ago, and the dealer was just up the road from the Jeep dealer. I rang the Jeep dealer to buy a rear cargo matt over the phone and told them what my situation was. They were happy to take it to the other dealer and put it in for me. Something simple and easy, but like I said, it’s the simple things that make a difference. I emailed FCA Australia and told them how happy I was and was thanked for the positive feedback. I also received a call from the dealer with a thank you. It may take a while, but if Jeep finally can create some positive dealer experiences for customers then this will hopefully create some good exposure for them.