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  #22  
Old 03-01-2018
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Quote:
Originally Posted by Buffomarinus View Post
That is exactly why I suggest to anyone that if they ask for something to be checked out during a service that this request is listed in the invoice/work order you receive when you pick up the vehicle. I requested three times that a Jeep dealership check out the reason/cause of a slow leak from my windscreen washer reservoir, all during the warranty period. Each time they "weren't able to find the leak" but topped up the reservoir. Nothing noted in my vehicles service record.

First service at a new dealership and, coincidently, the first one out of the warranty period, a crack was found in the washer reservoir and because it is now outside the warranty period, customer to pay. Price for a new one.........around the $1000 mark!

Once I got back up off the floor I explained that I had raised this issue previously X3, their response was that as that there was no record of it being raised it was not going to be covered.

Once I got home I emailed Jeep and raised it with them. It took quite some time (01 Feb 17 to 07 Apr 17) but I was finally able to talk to a very reasonable person from Jeep Australia and the points I relied on were the following:
1. I had previously raised the issue 3X but acknowledged that I had no evidence of this.
2. It is reasonable for a consumer to expect that a plastic container costing $1000 should last FOREVER (the only time a ridiculously high price for a car part has worked for me).
3. That there was plenty of evidence that the failure of my washer bottle was not an isolated incident.

It was replaced under goodwill.

Final word - Make sure your concern/fault/issue is noted, it's not what you know, it's what you can prove.
I might also suggest people check their rights with consumer affairs. There are rights around a product and how long it should reasonably last for, even long past warranty expiry periods.
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  #23  
Old 03-01-2018
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Well done definitely credit where it's due. I too was not a fan of the action but the "disruptive" campaign got the results and hit FCA right in the brand. I have been extremely lucky maybe as my older 2006 CRD has been almost flawless since I bought it 7yr ago but if I had to change I know I would have been looking very hard at the alternatives and not just going straight to the Jeep dealer.
Well done to everyone involved it just shows that if you are prepared to go outside the box you can achieve results beyond what a lot (of us.!) thought possible...


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  #24  
Old 03-01-2018
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They are not exactly covering themselves in glory as far as the recent alternator failures go, particularly on diesel models so the jury is still out on FCA discovering conscience.
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  #25  
Old 12-01-2018
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Default Huge announcement! Jeep head office want to help you!

Well FCA has come to the party and is covering the cost of the new water pump. I must give them credit, they’ve been pretty easy to deal with and reached a decision pretty quickly. I would have preferred labour costs to be covered too of course but given the circumstances and the fact that I have run out of energy to keep battling the dealership, I’m happy to leave it at that. At least someone was willing to listen to me.

It appears on this occasion that the weak link is the dealership. Exacerbated by their ultra-defensive attitude and poor customer service.

Now to find a mechanic that actually knows a thing or two about Jeeps.


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  #26  
Old 26-01-2018
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Quote:
Originally Posted by Taprod View Post
Well FCA has come to the party and is covering the cost of the new water pump. I must give them credit, they’ve been pretty easy to deal with and reached a decision pretty quickly. I would have preferred labour costs to be covered too of course but given the circumstances and the fact that I have run out of energy to keep battling the dealership, I’m happy to leave it at that. At least someone was willing to listen to me.

It appears on this occasion that the weak link is the dealership. Exacerbated by their ultra-defensive attitude and poor customer service.

Now to find a mechanic that actually knows a thing or two about Jeeps.


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Exactly what I'd like to find as well.

If anyone knows of a trusted and knowledgeable Jeep mechanic and/or dealer in Melbourne (prefer eastern subs but quality more important than distance). I'd be very grateful to know about them please!
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  #27  
Old 06-03-2018
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Hi Ashton

Wondering if you could give me FCA
CEO email address please

Kind regards
Warren
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  #28  
Old 26-04-2018
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Originally Posted by cherren View Post
Hi Ashton

Wondering if you could give me FCA
CEO email address please

Kind regards
Warren
Email please thanks
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