Positive Service Experience - Alessi Motors Albury
With all the reports of poor service I thought I had better share a recent positive warranty experience with my Jeep dealer. As positive as it can get when something breaks that shouldn't.
MY14 CRD Laredo with 4 months left on warranty. In for a 70,000km service and I told them there was a 'clack' in the steering and one of the DRL LEDs was turning purple. Steering rack mounting bracket was broken so a new steering rack was required, the entire driver's side headlight assembly had to be replaced to fix the few purple LEDs, and they also found a leak in the washer fluid bottle so that needed replacement too. All parts were ordered on the day with an expected delivery time of 3 weeks and an advisory not to drive the car with the steering rack in that condition. [At this point I actually thought could borrow my daughter's Mazda3 as a spare but that is another story]
Parts came in two weeks. Repairs took two days which seems fair since the rack alone takes 8 hours and they also had to remove/replace my ARB bar/winch and the Chief bashplate. 2.5 hour labour for non-genuine parts and no other charges. And no arguments.
I drove in on the 2nd of Jan - no appointment
They checked my Overland, cleared an error message and sent me on my way despite being booked out.
Very courteous, very helpful
I also had a good experience with this dealer, back in 2010. On return from Qld to Vic I had the turbo intake hose developed a serious leak and triggered a limp mode situation. They diagnosed the fault quickly and ordered in the part and had me going again and were quite pleasant to deal with.
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Positive Service Experience - Alessi Motors Albury
CRDV6 2017 Laredo Adventure pack
