Class action, good news

[Benn0]

I had a cruiser before the Jeep, and it had its fair share of problems. Everything that broke turned out to be a known issue with the 100 series, yet apparently toyotas are unbreakable.....

Also turns out people love honking at you when your cruiser is broken down on the side of the bruce on a sunday arvo.....

[lujabe]

In my experience, the problem is the dealerships. Other brands I've owned have had problems and they've always been fixed without fuss.

Where there's smoke there's fire. Every Jeep dealership I've dealt with has a special knack for making a mountain out of a molehill, through sheer incompetence and buck-passing.

I love the vehicle, but it's reached the point where even the thought of having to talk to a Jeep Service Department makes my blood start to boil. Based on their after-sales service in recent years, I'd say they deserve the public caning.

[08crd]

Originally Posted by lujabe

In my experience, the problem is the dealerships. Other brands I've owned have had problems and they've always been fixed without fuss.

Where there's smoke there's fire. Every Jeep dealership I've dealt with has a special knack for making a mountain out of a molehill, through sheer incompetence and buck-passing.

I love the vehicle, but it's reached the point where even the thought of having to talk to a Jeep Service Department makes my blood start to boil. Based on their after-sales service in recent years, I'd say they deserve the public caning.

Did you read the first post, Ford is having a huge problem, with NOT fixing things.
I bought a Kawasaki 1000cc motor bike, it burnt 1litre of oil every 1000klms, they said tough, that's acceptable.
I'm impressed, that Jeep actually recall and fix problems, on 9 year old cars.
I don't think Holden, Ford, Toyota or many other manufacturers do.
I would love to hear of someone, who has had a retro fix on a car, 9 years old.

[lujabe]

Originally Posted by 08crd

Did you read the first post, Ford is having a huge problem, with NOT fixing things.
I bought a Kawasaki 1000cc motor bike, it burnt 1litre of oil every 1000klms, they said tough, that's acceptable.
I'm impressed, that Jeep actually recall and fix problems, on 9 year old cars.
I don't think Holden, Ford, Toyota or many other manufacturers do.
I would love to hear of someone, who has had a retro fix on a car, 9 years old.

It took 3 dealerships 8 failed attempts and nearly 18 months to diagnose a metal-on-metal squeak when the wheels were turning. We reached a stalemate where the dealer gave up and blamed the all terrain tyres I'd fitted, without any explanation as to why. I had to drag FCA by the nose and get Ashton Wood involved before FCA sent out a technician. Put the thing on a hoist and the source of the squeak is a cap where the rear axle comes out of the diff. It was diagnosed in 30 seconds and was clearly audible and visible to the naked eye. A child could have identified the source of the squeak with the thing on a hoist. It took 18 months, wasted a hell of a lot of my time, and with all that the dealerships clearly failed to even look at the f*cking thing properly before they told me I should to replace the tyres. Needless to say, the tyres had absolutely nothing to do with the fault. I could bang on with more detail or tell you about how they failed to order correct parts to replace a shock absorber two times in a row, or the time they broke half of the wheel bolts by over-torquing them, or the time I had to download and print a service bulletin and hand it to the service manager to show them how to diagnose and fix a particular fault because some crap in an aerosol can didn't fix it the previous 2 times.

I don't expect perfection from the vehicle, but I do expect the manufacturer/dealerships to take give a damn about the ownership experience, take responsibility for faults in their products, and make a decent effort to remedy them.

I've owned other brands, in 2 years the Jeep has spent more time in the workshop than every other vehicle I've owned in the previous 15 years put together. Not because of the number of faults, but because the dealerships have never diagnosed and repaired even a simple fault in less than 3 visits.

I do hope they manage to get their shit sorted out - and early signs are encouraging - but as far as I'm concerned Jeep have earned the 50% drop in sales they've experienced.

[08crd]

Originally Posted by lujabe

It took 3 dealerships 8 failed attempts and nearly 18 months to diagnose a metal-on-metal squeak when the wheels were turning. We reached a stalemate where the dealer gave up and blamed the all terrain tyres I'd fitted, without any explanation as to why. I had to drag FCA by the nose and get Ashton Wood involved before FCA sent out a technician. Put the thing on a hoist and the source of the squeak is a cap where the rear axle comes out of the diff. It was diagnosed in 30 seconds and was clearly audible and visible to the naked eye. A child could have identified the source of the squeak with the thing on a hoist. It took 18 months, wasted a hell of a lot of my time, and with all that the dealerships clearly failed to even look at the f*cking thing properly before they told me I should to replace the tyres. Needless to say, the tyres had absolutely nothing to do with the fault. I could bang on with more detail or tell you about how they failed to order correct parts to replace a shock absorber two times in a row, or the time they broke half of the wheel bolts by over-torquing them, or the time I had to download and print a service bulletin and hand it to the service manager to show them how to diagnose and fix a particular fault because some crap in an aerosol can didn't fix it the previous 2 times.

I don't expect perfection from the vehicle, but I do expect the manufacturer/dealerships to take give a damn about the ownership experience, take responsibility for faults in their products, and make a decent effort to remedy them.

I've owned other brands, in 2 years the Jeep has spent more time in the workshop than every other vehicle I've owned in the previous 15 years put together. Not because of the number of faults, but because the dealerships have never diagnosed and repaired even a simple fault in less than 3 visits.

I do hope they manage to get their shit sorted out - and early signs are encouraging - but as far as I'm concerned Jeep have earned the 50% drop in sales they've experienced.

Did you think of going to a suspension workshop, and sourcing the problem, then go back to the dealership, and tell them to FFFing fix it?
After the first stuff up, I would have taken it for a free inspection at a suspension workshop, then used the diagnosis to shove it up Jeeps nether regions.
I know the dealerships are $hit, most are because they get paid $hit for warranty work.
This applies to most industries, they pay sod all for service departments to fix warranty work, what pi$$es me is the ridiculous amount they want for a basic oil change.
They all need to get sensible about servicing costs and sorting known problems, it isn't a jeep thing it is an industry wide problem.

[lujabe]

Originally Posted by 08crd

Did you think of going to a suspension workshop, and sourcing the problem, then go back to the dealership, and tell them to FFFing fix it?
After the first stuff up, I would have taken it for a free inspection at a suspension workshop, then used the diagnosis to shove it up Jeeps nether regions.
I know the dealerships are $hit, most are because they get paid $hit for warranty work.
This applies to most industries, they pay sod all for service departments to fix warranty work, what pi$$es me is the ridiculous amount they want for a basic oil change.
They all need to get sensible about servicing costs and sorting known problems, it isn't a jeep thing it is an industry wide problem.

It's under warranty - I didn't feel I could expect anybody else to inspect/diagnose the problem on their own dime, and didn't feel like I should have to frig around myself too much to get a result. But I clearly made the mistake of expecting at least one of three different Jeep branded workshops to have some clue as to WTF they're doing. At a bare minimum, even put the thing on a goddamn hoist and have a look. Sorry. My fault apparently. I've leaned my lesson now, won't be handing another dollar to a Jeep dealership, either for a service or another vehicle. I like the vehicle but I'm not chancing going through that bullshit again.

[crisis]

Won't get me there and back again