Oh dammit - I knew I should have asked on here about it all...
We're largely at the mercy of our local Stealership - who of course implied that we were very lucky getting the terms we did - tho with that kind of definite info I would probably have contacted FCA directly about it.
The defect was "internal electrical fault (loss of communication)" - which sounds like another dodgy (mexican made?) wiring issue. Hopefully the replacement unit is an updated version.
Further thought on this is that evidently different dealers approach warranty support in different ways - ie. decent operators vs sleazy twerps: it's been pointed out to me that FCA prolly would have paid less labor cost to the dealer for full warranty repair than the $600 we paid. It's a bit disturbing to think that such conflict of interest might exist in a way that essentially works against the dealer batting on our behalf for best coverage from the manufacturer. Its something for prospective buyers to be aware of - ie. ask some direct questions about that aspect of their coverage.
In future, after initial fault identification / confirmation by our STEALERSHIP I'm going to try to cut them out of the process as much as possible and communicate directly with FCA. That's a really shitty situation to be in. Only consolation is that we've managed to talk two people we know into NOT purchasing their new cars from this dealer...
Quote:
Originally Posted by lujabe
Sorry, but your rear diff failed at 25,000 Kim’s - it should be FCA/Jeep doing the work to maintain the goodwill in the relationship, not you!
As a point of reference, the same component on my vehicle was replaced at around 50,000km for a far more minor issue, at FCA’s cost, and they threw in an extra year of warranty and a free service as a goodwill gesture.
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