NEW......T36 Alternator Recall - Page 26 - AUSJEEPOFFROAD.COM Jeep News Australia and New Zealand

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  #176  
Old 08-02-2018
gtjeeper  gtjeeper is offline
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Default No Parts

I had my Overland in for its 60,000 service today and was told that one of my shocks was leaking. It is still under warranty so I thought - fine. But - there are NO shocks in Australia for it to be replaced and it will be 6-8 week wait!!!
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  #177  
Old 08-02-2018
imaz  imaz is offline
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You are not wrong there, just got off the phone with the dealer and parts to confirm that statement. FCA did change distributors and computer system so everything as for parts has gone haywire. Not just for Australia parts delivery, but from US.
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  #178  
Old 08-02-2018
Buffomarinus  Buffomarinus is offline
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Originally Posted by imaz View Post
You are not wrong there, just got off the phone with the dealer and parts to confirm that statement. FCA did change distributors and computer system so everything as for parts has gone haywire. Not just for Australia parts delivery, but from US.
Dear god, they just keep handing over ammo for the haters and empty promises for their customers
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  #179  
Old 08-02-2018
imaz  imaz is offline
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Dear god, they just keep handing over ammo for the haters and empty promises for their customers
I called up to know whether I should fill $20 or a full tank on the loaner vehicle. They straightout said fill her up, it wont be for a while.......

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On an email enquiry.

Hi *****,

Chrysler/Jeep are experiencing major issues with supply of parts from their Eastern States Warehouse, this has been ongoing for a number of next but they have recently advise they’re expecting to be back to normal by the end of February. Hope this sufficiently answers your enquiry. Cheers
Regards,

*********** | Parts Interpreter
DVG Automotive Group
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Last edited by imaz; 09-02-2018 at 11:46 AM.
  #180  
Old 12-02-2018
Robaxe5  Robaxe5 is offline
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My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!

The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
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  #181  
Old 12-02-2018
Buffomarinus  Buffomarinus is offline
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Originally Posted by Robaxe5 View Post
My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!

The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
FCA have a LOT to learn about customer service.
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  #182  
Old 12-02-2018
imaz  imaz is offline
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Quote:
Originally Posted by Robaxe5 View Post
My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!

The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
Which dealer in Perth?



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