Jk clockspring

[OrsmJeep]

I've given up...theres no 10 year warrenty...
We just get shafted everytime

Sent from my SM-G900I using Aussie Jeep Offroad mobile app

[OrsmJeep]

Have a look at this thread.....people power

http://www.jk-forum.com/forums/jk-ta...7/#post3928122

Sent from my SM-G900I using Aussie Jeep Offroad mobile app

[MightyMouse]

Still waiting on a reply from Jeep.

They aren't doing themselves any favors by ignoring my question, but its a step that's required in the DIRD vehicle safety complaints process.

[SeaComms]

Yeah still response to eitjer my facebook post or my direct service enquiry. Pretty sad really that I can't even get a go away response.

Sent from a tiny keyboard with fat fingers, apologies for my spelling. .

[SeaComms]

Sent an email this time.... See if this gets a response!


Good evening,

I have asked on your Facebook page, and by the Jeep Support link on your Facebook page, but have had no response to either. I saw this email address given to others on your Facebook page so am asking via this method.

I have a Jeep Wrangler JK, 2010 V6 3.8L manual, purchased new in June 2010, VIN 1J4BE2D15ALXXXXXX, with currently just over 90,000km.

Despite many faults repaired under warranty*, I still love my Jeep and will most likely replace it with a newer model in another few years.

However, one of the faults was the clockspring, which was replaced in 2011. Now the clockspring has failed again with the Air Bag light flashing on every time the steering wheel is turned. I note in the US the RHD versions have been recalled** to replace a faulty clockspring already and the earlier versions have had their clock springs extended to 10 year replacement warranty.

Since this is such a vital component of the mandatory ESP safety system I am astounded at being quoted well over $1000 for the repair/replacement for a component that is getting worldwide notoriety for failing repeatedly. Adding salt to the wound is that I can buy this part brand new from the US and ship it to my door for $236 Australian.

This component is obviously not up to the task for which it was designed to perform, so why as loyal Jeep Customers are we being screwed over with ridiculous prices to fix a design fault?

I await your reply.

Dave Baker

* The many faults referred to on my vehicle as per attachment.

** US Recall Notice:
Item Affected: AIR BAGS
Date Announced: 5/7/2013

Description of Recall:
Chrysler Group LLC (Chrysler) is recalling certain model year 2008-2012 Jeep Wrangler right-hand drive vehicles manufactured February 1, 2007, through October 10, 2011. The affected vehicles have airbag clockspring assemblies that could experience broken airbag circuits.

Action Needed To Fix It:
Chrysler will notify owners, and dealers will replace the clockspring and add a steering wheel dust shield, free of charge. The recall began on June 10, 2013. Owners may contact Chrysler at 1-800-247-9753. This recall supercedes NHTSA recall 11V-528. Chrysler's recall campaign number is M31.

[Christian13]

I have just had mine fail also. In doing some research it came to my attention that this part can be bought for around the $200 - $250 mark in the US. is this compatible with our Australian model jeep? if so then I may look into sourcing it from the US instead of paying the $900 from my local Jeep dealer.
Can anyone shed some light on this for me before I throw away 1k on something that is clearly not worth half that.

Many thanks

[MDK]

I would suggest writing to your local member. Jeep will not issue a recall without their hand being forced.

Also look into Australian consumer commission or whatever its called or ask your local member to do so on your behalf. Any normal person would deem having to replace it every couple years unfair. Despite the advertised 3 year warranty you may find they can act on it as well. Due to a vehicle life being 20 plus years replacing a defective part with the same defective part as the only option they should be able to do something. It is clearly not fit for purpose.