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08-02-2018
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Established Member
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Join Date: Oct 2015
Posts: 99 What Jeep do I drive?: WK2
Likes: 0
Liked 31 Times in 13 Posts
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No Parts
I had my Overland in for its 60,000 service today and was told that one of my shocks was leaking. It is still under warranty so I thought - fine. But - there are NO shocks in Australia for it to be replaced and it will be 6-8 week wait!!!
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08-02-2018
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Full Flexer
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Join Date: Jan 2013
Location: Perth
Posts: 622 What Jeep do I drive?: WK2
Likes: 74
Liked 108 Times in 74 Posts
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You are not wrong there, just got off the phone with the dealer and parts to confirm that statement. FCA did change distributors and computer system so everything as for parts has gone haywire. Not just for Australia parts delivery, but from US.
__________________
2012 Jeep Grand Cherokee Limited 3.6L v6, Mineral Grey.
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08-02-2018
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CrawlerStar
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Join Date: Jul 2012
Location: Sydney, NSW
Posts: 329 What Jeep do I drive?: WK2
Likes: 1,558
Liked 111 Times in 62 Posts
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Quote:
Originally Posted by imaz
You are not wrong there, just got off the phone with the dealer and parts to confirm that statement. FCA did change distributors and computer system so everything as for parts has gone haywire. Not just for Australia parts delivery, but from US.
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Dear god, they just keep handing over ammo for the haters and empty promises for their customers
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08-02-2018
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Full Flexer
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Join Date: Jan 2013
Location: Perth
Posts: 622 What Jeep do I drive?: WK2
Likes: 74
Liked 108 Times in 74 Posts
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Quote:
Originally Posted by Buffomarinus
Dear god, they just keep handing over ammo for the haters and empty promises for their customers
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I called up to know whether I should fill $20 or a full tank on the loaner vehicle. They straightout said fill her up, it wont be for a while.......
Sent from my SM-A910F using Tapatalk
On an email enquiry.
Hi *****,
Chrysler/Jeep are experiencing major issues with supply of parts from their Eastern States Warehouse, this has been ongoing for a number of next but they have recently advise they’re expecting to be back to normal by the end of February. Hope this sufficiently answers your enquiry. Cheers
Regards,
*********** | Parts Interpreter
DVG Automotive Group
__________________
2012 Jeep Grand Cherokee Limited 3.6L v6, Mineral Grey.
Last edited by imaz; 09-02-2018 at 11:46 AM.
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12-02-2018
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I just registered
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Join Date: Jan 2018
Posts: 14 What Jeep do I drive?: WK
Likes: 0
Liked 1 Time in 1 Post
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My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!
The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
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12-02-2018
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CrawlerStar
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Join Date: Jul 2012
Location: Sydney, NSW
Posts: 329 What Jeep do I drive?: WK2
Likes: 1,558
Liked 111 Times in 62 Posts
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Quote:
Originally Posted by Robaxe5
My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!
The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
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FCA have a LOT to learn about customer service.
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12-02-2018
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Full Flexer
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Join Date: Jan 2013
Location: Perth
Posts: 622 What Jeep do I drive?: WK2
Likes: 74
Liked 108 Times in 74 Posts
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Quote:
Originally Posted by Robaxe5
My 2011 Wk was just confirmed 2 weeks ago the alternator was dead and that yes FCA had approved the replacement of an after market Alternator for free as part of the recall programme as the OEM one is snot avail and not sure when!!
The service person informed might get my car back by the next of February, with no exactt delvery date provided of the alternator!
The service recieved from the WA branch service cntre has been extremly poor, story changes every phone call and is extremly rude, wife finds them imtimidating!
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Which dealer in Perth?
Sent from my SM-A910F using Tapatalk
__________________
2012 Jeep Grand Cherokee Limited 3.6L v6, Mineral Grey.
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