Totally sympathize with you. I’ve had similar issues, including them expecting me to wait 3 months for a rear shocker. Why it is that Dobinsons can supply shocks in 2 days for half the price but FCA can’t get them here for months I don’t know.
Not sure what state you’re in, but all states have a Fair Trading/Consumer Affairs dept that exist to mediate disputes such as yours, and if necessary can hear a case and make a legally binding ruling. It would be a pain if if had to go as far as that, as it can take a fair bit of work), but here in VIC they can at least get started by contacting the dealer/FCA on your behalf and that can be enough to get things moving. I speak from experience, unfortunately. I’d suggest pursuing with FCA rather than the dealership. In my case FCA ended up sending one of their techs to meet me at a dealership. The guy knew what he was on about and clearly had a pretty low opinion of the quality of the dealer workshops.
Once FCA take ownership of a problem, I’ve found they see it though - the hard part is getting their attention.
Oh, and the lead time on parts - if the vehicle isn’t driveable, they should be escalating the order status to “vehicle off road”, which should reduce the delivery time to under a couple of weeks. I’ve been told by an FCA person previously that if it’s not flagged as urgent, they just wait till they’ve got enough parts in order to fill a container before they ship, hence the long/vague lead times.
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