Chrysler- Fiat,Waiting .waiting waiting for parts

[bjm]

Hi Tardis
,Got steamed up yesterday and rang Lismore dealer re parts whereabouts and a rental car, no sign of part, told to contact Jeep assist for rental.Ring Jeep assist tell her GC off road 3 weeks re part and need rental for business she tells me its the dealer who authorizes rental but takes details to ring up dealer and will ring me back straight away with part ETA Still waiting .Rang dealer he said its Jeep assist !!!Rang up Jeep Coffs said they had fitted halfshaft last week and had one in stock for another customer.Nil stock in Australia on his Jeep computer. I have emailed Jeep assist plus 2 phone calls to them without reply.To say I am pissed off would be an understatement!!I suppose I am lucky not stuck in Alice Springs for weeks.

[roscoea26]

Originally Posted by bjm

Hi Tardis
,Got steamed up yesterday and rang Lismore dealer re parts whereabouts and a rental car, no sign of part, told to contact Jeep assist for rental.Ring Jeep assist tell her GC off road 3 weeks re part and need rental for business she tells me its the dealer who authorizes rental but takes details to ring up dealer and will ring me back straight away with part ETA Still waiting .Rang dealer he said its Jeep assist !!!Rang up Jeep Coffs said they had fitted halfshaft last week and had one in stock for another customer.Nil stock in Australia on his Jeep computer. I have emailed Jeep assist plus 2 phone calls to them without reply.To say I am pissed off would be an understatement!!I suppose I am lucky not stuck in Alice Springs for weeks.

I've only ever needed Jeep Assist once for a failed CV joint in the front drive shaft was stuck in a town for a week waiting for the part to arrive and be fitted, Jeep Assist were great and organised the rental vehicle all I had to do was go pick it up from the rental place...none of this bul$% you are going through.

[GMWK2]

For all you people who think Jeep parts supply sucks - well I spotted their delivery truck yesterday - so your part is on the way....

[bjm]

gregm
Gee great shot was it heading north? the forum needs more on the ball members like you.!!Better still if you went and got a job in C_F parts warehouse I will pay for inside info..My mate has a new Prado going in for problem at Ballina Toyota, dealer offered a car for the day while they check it.Thats what I call service.He was going to buy a new GC on my recommendation!!

[bjm]

UPDATE.The halfshaft should arrive at Jeep Lismore ,and be fitted tomorrow ,fingers crossed.Thanks gregm your prediction was spot on.!!You must be physic or work in C-F headoffice.!!!

[Savvas]

Originally Posted by barryryan

3 Weeks in Broome awaiting a water pump for CRD engine in June
Tried having headlamps replaced while in Canberra in February, 4 weeks waiting
Now in Melbourne waiting, headlamps are still O/S

hi barryman,

I'd go back and give the dealer some curry about the headlights. My WK2 went in for a 12 month service in August this year, they assessed the headlights with the DRL discolouration and had replacements in from Melbourne and fitted within the week.

[bjm]

Finally got halfshaft fitted Thursday and back on road again.Now they have to find the whining noise .Service thinks it is the fluid operated engine fan.(apparently it operates off Power steering pump)X fingers one in Aus.