Filed under:
Buick,
Chevrolet,
Chrysler,
GM,
GMC,
Hyundai,
Jaguar,
Jeep,
Kia,
Porsche,
Fiat,
Ram
Consumers continue to struggle with the advanced user interfaces and technologies being fitted to new cars, according to the latest
J.D. Power Initial Quality Study. Overall, the industry average for problems per 100 vehicles climbed three percent, to 116 issues reported in the first 90 days of ownership.
Vehicles from the General Motors' family were dominant, with
Buick,
Chevrolet and
GMC capturing more individual IQS segment awards than any other manufacturer. Despite its well-publicized issues, six
GM vehicles (
Buick Encore,
Chevrolet Malibu,
Chevy Silverado HD,
Chevy Suburban,
GMC Terrain and
GMC Yukon) were given IQS awards for their respective segments.
Hyundai was ranked the best overall mass-market brand, with just 94 issues in every 100 vehicles reported in the first 90 days. Parent Hyundai Motor Company, meanwhile, trailed GM with five vehicles winning their segments, including the
Hyundai Accent,
Elantra and
Genesis, as well as the
Kia Cadenza and
Sportage.
On the premium end of the scale,
Porsche was tops for the second year in a row, with just 74 issues per 100 vehicles. Not only was it the best premium brand, it had the best score of any marque surveyed. Weirdly, it was followed by
Jaguar, which handily topped quality stalwart
Lexus, with just 87 problems per 100 vehicles (don't worry, Jag's sister company,
Land Rover, still finished well below the industry average).
While Land Rover was its usual disappointing self when it comes to the IQS,
Fiat easily took the crown as the worst performer overall. Owners of the diminutive Italian cars reported 206 problems per 100 vehicles during the first 90 days of ownership. Yes, that works out to over two problems per vehicle within the first three months. In fact, Fiat Chrysler Automobile's brands did rather poorly in general -
Jeep was the second worst brand, with 146 issues while
Dodge had 124.
Ram matched the industry average, while
Chrysler was the only
FCA brand to finish above the industry average.
You can take a look at the full release of results from J.D. Power, available
below. You can also click the inset image for a graphical breakdown of this year's IQS.
Continue reading Porsche, Hyundai and GM impress in J.D. Power Initial Quality Study, Fiat and Jeep don't
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Porsche, Hyundai and GM impress in J.D. Power Initial Quality Study, Fiat and Jeep do
