Ford have problems as well. - AUSJEEPOFFROAD.COM Jeep News Australia and New Zealand


Go Back   AUSJEEPOFFROAD.COM Jeep News Australia and New Zealand > ASSOCIATED INTERESTS > The Public Carpark


Portal Register Forums Trading Your Jeep New Garage Mark All Read

Post New Thread  Reply
 
Thread Tools Search this Thread
  #1  
Old 24-11-2016
layback40's Avatar
layback40  layback40 is offline
Grumpy Old XJ Dsl Owner
 
Join Date: Jan 2011
Location: Northern Victoria
Posts: 13,485
What Jeep do I drive?: XJ
Likes: 3,695
Liked 6,107 Times in 4,038 Posts
Default Ford have problems as well.

Every time some idiot has a loose nut on his new jeep, we hear that its a major issue. Its good to hear that Fords have big issues. Maybe the Jeep bashing is subsiding.

How Taylor Morgan beat Ford and got a full refund on dodgy Focus
John Rolfe, Public Defender columnist, The Daily Telegraph
November 23, 2016 5:00am

While up to 70,000 owners of dodgy Fords fume over a decision by their class action law firm to give up on pursuing refunds, one determined driver has motored to a big win.

Taylor Morgan took on the car giant by herself and won. “I got a full refund,” Ms Morgan said.

Her car woes were the result of her 2011 Focus repeatedly stopping suddenly in traffic.

GET YOUR LEGAL DRAMA SORTED NOW

Ms Morgan, 25, had joined the Bannister Law class action against Ford on behalf of owners of 22 different models of Fiesta, Focus and EcoSport vehicles made between 2011 and this year. But then she decided to go it alone.
Taylor Morgan with her faulty Ford Focus. Picture: Jay Town

“I didn’t want to have to wait until 2017 for a result,” the Sydneysider said. “The car might have killed me before then.”

Ms Morgan believes the turning point in her dispute came when the dealership told her in writing she had to deal with the manufacturer. It’s a common ploy used by retailers — and it’s untrue.

As the ACCC website says, a “consumer can ask the seller to provide a remedy, and the seller is required by law to oblige.”

She knew her rights and told the dealership what it had said was wrong. A full $22,000 refund offer came shortly **afterwards.

Her decision to go it alone has paid dividends as Bannister has now stopped battling for full refunds.

The lead applicant in the class action, Billie Capic, said she was disappointed the firm was now instead seeking damages for the decrease in value as a result of the models’ faulty transmission.

“A refund or replacement is what we had been looking at,” Ms Capic said. “I **really don’t know what we are going to get now, I’d be happy with anything.”
Ms Capic is the lead applicant says she is looking for a refund or a replacement. Picture: Paul Loughnan

Bannister Law said it had come to realise not all class members had a transmission problem from the day they drove the car off the lot.

“For those owners who experienced problems after many months, asking for a full refund after having possessed their vehicles for too long a period of time will make their claim less reasonable, less meritorious and less likely to succeed,” Bannister’s Milan Cakic said.

In July I wrote about Focus owners Paul and Vicki Letcher and their plan to take Ford to court. They did so and appear to have had as much if not more success than the class action. “We’ve settled, but I can’t provide details of the agreement,” Mr Letcher said yesterday. “We no longer have the car.”
__________________
98&01XJ VMs,06 KJCRD,I no longer question authority,I annoy it.More effect,less effort.10000Club
  #2  
Old 24-11-2016
chris0375's Avatar
chris0375  chris0375 is offline
MudSplasher
 
Join Date: Aug 2012
Location: Melbourne
Posts: 1,744
What Jeep do I drive?: JK
Likes: 401
Liked 404 Times in 293 Posts
Default

A good outcome for a consumer for once.
__________________
2008 2 Door JK CRD auto
Sponsored Posts
  #3  
Old 24-11-2016
Nanook's Avatar
Nanook  Nanook is offline
AJOR Bronze
 
Join Date: Mar 2014
Location: Lake Macquarie, NSW.
Age: 50
Posts: 2,243
What Jeep do I drive?: JK
Likes: 574
Liked 850 Times in 595 Posts
Default

This issue has been going on since 2011 and it's been reported on several times by the award winning journalists of Today Tonight and ACA. So Jeep isn't the only manfucturer that's been copping it from them.

The isues have been happening with the auto. My wife owns a manual 2011 Fiesta and it's been a fantastic car without even a hiccup since buying it new.
__________________
Cheers,
Jamie
  #4  
Old 24-11-2016
lujabe  lujabe is offline
Newbie
 
Join Date: Jan 2015
Posts: 318
Likes: 37
Liked 134 Times in 79 Posts
Default

I can tolerate - even expected - a few issues with the Jeep. I wouldn't mind so much as long as they could be resolved in a reasonable manner. It's the bullshit no care no responsibility runaround that you get get from the dealership/FCA dream team that's doing the damage to the ownership experience, moreso than the product itself. I like the vehicle, but based on the post-purchase experience I wouldn't recommend one to anybody I know and would think twice before buying another myself. I've got better things to do with my time than make multiple trips to the dealerships for repeated failed repair attempts, or pursuing remedies under consumer affairs because the d1cks at FCA won't take responsibility for their product or their dealer network.
__________________

2015 KL Cherokee Trailhawk
Sponsored Posts
  #5  
Old 10-01-2017
piggy's Avatar
piggy  piggy is offline
CrawlerStar
 
Join Date: Jun 2013
Posts: 356
Likes: 1
Liked 51 Times in 28 Posts
Thumbs up

Holden as well.

Holden just bought back my Colorado 7 wagon, paid for all of the accessories on it, & gave me a few thousand $$$ of fuel vouchers to use for my trouble.
# problem was = Holden had put the wrong compliance plates on them by mistakenly putting the ute compliance plate specs on the wagon plate, the big problem was the GVM had to be reduced by nearly 400kg's.
thus making me not able to tow my new caravan.
I now have a Ford Everest.
very nice.
heaps more power.
tows way better.
uses les fuel.
__________________
# JKU 4 door 35s Lokd & Loaded
# TJ 35s Lokd & loaded
  #6  
Old 10-01-2017
layback40's Avatar
layback40  layback40 is offline
Grumpy Old XJ Dsl Owner
 
Join Date: Jan 2011
Location: Northern Victoria
Posts: 13,485
What Jeep do I drive?: XJ
Likes: 3,695
Liked 6,107 Times in 4,038 Posts
Default

Quote:
Originally Posted by piggy View Post
Holden as well.

Holden just bought back my Colorado 7 wagon, paid for all of the accessories on it, & gave me a few thousand $$$ of fuel vouchers to use for my trouble.
# problem was = Holden had put the wrong compliance plates on them by mistakenly putting the ute compliance plate specs on the wagon plate, the big problem was the GVM had to be reduced by nearly 400kg's.
thus making me not able to tow my new caravan.
I now have a Ford Everest.
very nice.
heaps more power.
tows way better.
uses les fuel.
How come they didnt just put the correct compliance plate on it?
__________________
98&01XJ VMs,06 KJCRD,I no longer question authority,I annoy it.More effect,less effort.10000Club
Sponsored Posts
  #7  
Old 10-01-2017
piggy's Avatar
piggy  piggy is offline
CrawlerStar
 
Join Date: Jun 2013
Posts: 356
Likes: 1
Liked 51 Times in 28 Posts
Default

they offered that but I still couldn't tow the van & I wouldn't be covered by insurance.
holden had it as a GVM of 3150, they dropped it to 2820, the car was rated to tow 3 tonne but the ball weight of my van (only 214kg's) took the car over its legal carrying weight.
Holdens reduction recall reduced the carrying capacity down to 604kg max from stock standard ( & this go's for their new Trailblazer aswell).
they way they work it out for the 7 seat wagon is.
320kg = seating capacity for car (4 x 80kg gives you an average for a 7 seater wagon)
214kg = ball weight of van.
15kg = tow bar.
75kg = fuel (full)
so far that's 624kg (20kg over) without any luggage, roof rack, awning, fridge, dual batteries, bulbar, spotlights ect ect.
They tried to work out ways for me to keep the car & be legally covered by insurance, they came up with :-
# How often do you need 4 people in the car when towing.
# can I take the 3rd row of seats out (saving 20kg's) & leave them out.
# can I load the van so all weight is at the rear to lighten up the ball weight.
# can I put all luggage in the back of the van & not the car.
# can I remove the spare wheel from the car & put it on the back of the van.

I asked Holden how they did it with their Add on TV, where the little kid was sitting in the back of the Colorado 7 wagon towing a big tandem wheel Jayco van across creeks, up hills & out on the HWY overtaking vans saying Bloody caravaners. ?? Because that particular van's ball weight was 20kg more than mine..... 2 days later that add was removed from TV & the new add only shows towing a light boat.
It was a long fight that took about 6 months. At the end of the day I lost out due to Holdens mistake. they only offered to pay me what I had paid for the car & what I had receipts for accessories, with price rises the accessories had gone up by $2000 over the total amt I had on the car & the replacement car had also gone up by over $8000. I managed to negotiate rather than a pay out on the car that they swap me a new top of the range Colorado because I could get $6k more as a trade in on the Ford as I would have got as the car pay out.
So now I have a new Everest that is a blank canvas waiting for the ARB catalogue to be thrown on it.
__________________
# JKU 4 door 35s Lokd & Loaded
# TJ 35s Lokd & loaded
  #8  
Old 10-01-2017
Snort's Avatar
Snort  Snort is offline
Full Flexer
 
Join Date: Apr 2014
Posts: 725
What Jeep do I drive?: JK
Likes: 70
Liked 172 Times in 124 Posts
Default

I hope you got one with updated MC compliance plates not the MA. Otherwise you might be back where you started!
  #9  
Old 10-01-2017
Grippy's Avatar
Grippy  Grippy is offline
Established Member
 
Join Date: Jul 2015
Location: Adelaide
Posts: 1,468
What Jeep do I drive?: WJ
Likes: 791
Liked 261 Times in 191 Posts
Default

All of the manufacturers have issues from time to time. I used to sell cars for a living and heard so many stories about every car maker around. Like stated above, it's the after sales support that gets customers back.
__________________
I drive over stuff!!!!
Post New Thread  Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


» Advertisements_AS2


Powered by vBadvanced CMPS v3.2.3



All times are GMT +10. The time now is 01:52 AM.




AJOR does not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of AJOR or any entity associated with AJOR, nor should any advice be substituted as technical advice replacing that of a mechanic. You agree, through your use of this service, that you will not use AJOR to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, religious, political or otherwise violative of any law. You agree not to post any copyrighted material unless the copyright is owned by you or by AJOR. The owner, administrators and moderators of AJOR reserve the right to delete any message or members for any or no reason whatsoever. You remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless AJOR, the administrators, moderators, and their agents with respect to any claim based upon transmission of your message(s). The use of profile signatures to intentionally mislead or misdirect any member on this forum is not acceptable and may result in your account being suspended. Any trip that is organised through the AJOR forum is participated at your own risk. If you or your vehicle is damaged it is your responsibility, not that of the person that posted the thread, message or topic initiating the trip, nor the organisers of AJOR or moderators of any specific forum. This forum and associated website is the property of AJOR.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

AJOR © 2002 - 2019 AUSJEEPOFFROAD.COM. All corporate trademarked names and logos are property of their respective owners. Ausjeepoffroad is in no way associated with DaimlerChrysler Corporation or Fiat Jeep.
www.ausjeep.com www.ausjeep.com.au www.midlifemate.com ausjeepforum.com Jeep Wrangler JL Australia release
vB Ad Management by =RedTyger=