I read some stuff on the American forum recently and owners there are experiencing the same "don't care" attitude with FCA and dealers. I saw one thread where FCA had responded directly to a post in a positive vein, which indicates they do look at the forum, but it may be that they're just dishing out platitudes rather than action. As for FCA Oz, it seems the current corporate policy is "keep silent and carry on (doing nothing)".
The more I get used to the Jeep environment the more I realise you have to depend on independent suppliers and workshops to keep what is otherwise a mostly great car on the road. I've found US Parts based in QLD are good, and when servicing is due I've got two independent local Jeep specialists in my sights. IMO small businesses are generally hungrier and more customer focused than these bloody awful corporate monsters.
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MY13 GC Laredo CRD - gone but not forgotten
MY23 Skoda Octavia MKIV wagon - fully loaded
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