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Originally Posted by LSE3.9
I'm sure they are Jenkomagic and why wouldn't they. But they're not learning. Also in todays Melbourne Herald Sun Cars Guide they quote Chrysler sales as being down 19% over the past year and that if they shut down in Oz only the enthusiasts would notice.
Well I would suggest that it is Chryslers attitude to its customers followed by their parts pricing structure which is what is losing them sales and support - not the cars per se.
And it is enthusiasts [now ex enthusiasts] which are taking their cheque books elsewhere. Seems like history is repeating itself with similar circumstances to when Jeep bailed out of Oz last time.
I've seen many car dealers treat their customers and their cars far better even when the car with a problem is a used car than Chrysler treats its new car customers.
Perhaps it will be au revoir Jeep in Oz soon, never to return. I wonder would they acknowledge it was an administration fault and not the product?
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I know what your saying, I cant belived it either. I have just changed jobs recently but previously after I got out of the SASR in 1998 I was a Mining Industry Manager for the largest pump company in the world based in Perth and had warranty issues with BHP, Anglo, Extrata, RioTinto etc all the time when a pump failed.
The level of engineering detail we would have to provide to prove a pump failed due to their misuse was what I expected normal.
Legally due to the freedom of information act we could not withhold any engineering reports from customers if they were requested. I had been doing that role for nearly 10 years and have had to resolve issues in excess of $1M projects.
The bottom line was though, our CEO always said if the customer would not accept our findings we would always provide warranty at our cost to save that customer.
Chrysler can't even commit to anything in writing when requested from myself
haven't they heard of the business quote "it costs 7 x more to get a new customer than keep an old one."
If I took the fact that a TSB on main engine bearings was released by Chrysler overseas and Senor Chrysler Aust management have told me they have not heard about it and therefore not one CRD Jeep or 300c owner has every been contacted, if I took that to ACA or the today tonight reporter (Bryan Seymour) who ran the Jeep fires case it would be a public relations disaster for Chrysler.
This is the most economical engine they make remember in 300C and GC's
The fact is now I cant even have anyone else repair my engine apart from Mercedes because they would not know if any computer system on my vehicle had failed and Chrysler wont release those findings officially.
Sure I could rebuilt my engine but if there is a computer fault as they say, that could mean an other engine with melted pistons. You guys saw their quote, they basically quoted me ever thing in the engine bay nothing specific to failour.
As the power train module failed, this could led to the incorrect signals to the injectors and possibly keep them open which at common rail pressure would cause a catastrophic engine failure.
Or,was it this or a bearing failure? (if it was a collapse) which could cause the piston to move ether ahead or behind its normal stroke path also causing incorrect injection timing? Only Chrysler knows.
But the fact is, I have service receipts in my hands complaining of ticking, knocking engine noises whilst my vehicle was well under warranty.
Maybe, I should contact the CEO of Jeep America as discussed, I served with US special forces in Iraq and Somalia. The media would eat it up! Now I'm going to have a beer before I get more worked up!
