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16-01-2012
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I just registered
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Join Date: May 2011
Location: Brisbane , Australia
Posts: 10
Likes: 0
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Quote:
Originally Posted by mhillman
I have lodged a written complaint with Chrysler (a week ago), and no response yet. As far as I'm concerned the vehicle, as delivered, is not fit for its intended purpose.
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mhillman
Who did you address it to, and whats the email address. I will also lodge a complaint
Spoke with the dealer on Saturday as my jeep is due later this week , Explained that I wasn't happy with no tow hooks and he didn't even realize that the tow hooks weren't there , I asked him how am I supposed to recover the vehicle if stuck. He was going to get back to me 
Last edited by Yamar210; 17-01-2012 at 07:06 AM.
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16-01-2012
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I just registered
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Join Date: May 2004
Posts: 23
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WK bullbar/towhook issue
Bought my WK in November last year and asked the sales dude when it was manufactured and he said November 2011 therefore it was a 2011 model.
OK, off to East Coast Bullbars to purchase their new WK bullbar as they are the only manufacturer at the moment who has committed to manufacturing one.
Well, it turns out my WK is a 2012 and the bulbar cannot be attached because the front end has been redesigned slightly because of the tow hook issue.
East Coast Bullbars are not happy little vegemites with Chrysler at the moment because according to a spokesperson they spent a lot of time, money and resources developing the bar for the WK and now it’s basically useless; good for only a handful of 2011 models.
I asked when the 2012 model version was coming and “Who Knows” was the reply.
Also had my DPChip reprogrammed by Berrima Diesel for the WK VM Motori engine and when fitted it sent the Jeep into Limp Home Mode with low common rail pressure trouble code recorded.
Lucky my mechanic was close by and was able to clear the DTC and get me going.
Berrima currently has the module back for investigation along with the invoice for the mechanics time.
I strongly suggest if you fit a diesel chip make sure you have an EOBD11 device handy to clear the TC if the chip fails or malfunctions in any way, otherwise have a deep wallet for the recovery.
Jim
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17-01-2012
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I just registered
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Join Date: May 2011
Location: Brisbane , Australia
Posts: 10
Likes: 0
Liked 0 Times in 0 Posts
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Quote:
Originally Posted by mhillman
I have lodged a written complaint with Chrysler (a week ago), and no response yet. As far as I'm concerned the vehicle, as delivered, is not fit for its intended purpose.
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mhillman
I have also just lodged a written complaint with Chrysler, Let see what happens
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19-01-2012
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Established Member
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Join Date: Mar 2005
Location: Melbourne
Posts: 146 What Jeep do I drive?: WH
Likes: 0
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Some encouraging news. I have just been contacted by the customer service people at Chrysler, and "we are working closely with our bullbar development sub-contractor, and next Tuesday (Jan 24) we will be exploring the option of a specially developed tow hook, or a change to the nudge bar already under development to include recovery points". It's not definate yet, but it looks like a soultion is being worked on, and we may see something fairly soon.
__________________
Marc Hillman - 2012 WK2 LAREDO - 3.0L CRD Auto - Quadralift - Mineral Grey - MJOC Secretary
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19-01-2012
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I just registered
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Join Date: May 2011
Location: Brisbane , Australia
Posts: 10
Likes: 0
Liked 0 Times in 0 Posts
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Quote:
Originally Posted by mhillman
Some encouraging news. I have just been contacted by the customer service people at Chrysler, and "we are working closely with our bullbar development sub-contractor, and next Tuesday (Jan 24) we will be exploring the option of a specially developed tow hook, or a change to the nudge bar already under development to include recovery points". It's not definate yet, but it looks like a soultion is being worked on, and we may see something fairly soon.
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That's great news ,
I had the Brisbane Regional Manager for Chrysler call me yesterday regarding my complaint and he said there was not a solution planed and advised me to go back to the dealer to find a after market solution , I must admit i was not impressed with his customer service skills 
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19-01-2012
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Senior Newbie
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Join Date: May 2008
Location: Pymble
Posts: 75 What Jeep do I drive?: WH
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Great news! Thanks for letting us know.
Hoping for the tow hook solution as bars tend to interfere with the ACC sensors.
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21-01-2012
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Established Member
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Join Date: Jan 2012
Location: bundoora vic
Posts: 200 What Jeep do I drive?: None
Likes: 294
Liked 11 Times in 11 Posts
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thanks for the good news mhillman Iam also waiting to here from Chrysler lets hope we get the hooks at no cost to us. IT took me some effort to get Chrysler to talk to me. However the vic sales manager has told me they are working on the problem and will let me know when they have a fix.
2012 wk2 laredo 3lt crd mineral grey delivered 9/11/2011
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