Quote:
Originally Posted by Nigel
Before you blame the sales staff for lack of knowledge, you all have access to the same sort of information we do, and you have already said that DCAuP don't seem to know. So to tell you the truth DCAuP, probably don't know and the sales staff are flying blind as usual.
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Nigel I'm sure you're different, but all I know from 3 years ago is (based on what the salesmen [plural deliberate] told me):
* Quadradrive doesn't make any difference so don't waste your money
* The CRD WG Laredo sits 2" higher than the Limited
* The CRD WG comes with up country suspension and the skid plate group in the Laredo only
* The CRD Laredo 04 came with variable geometry turbo....
and the list goes on (for those who don't know not one of those is correct and the absence of the skid plate has cost me big time). In the end one of the more symapethetic sales persons gave me the Jeep staff training manual because he didn't even undertsand the questions let alone the answers. I know contradictions in sales brochures don't help your cause but there is, in general, a huge lack of product knowledge out there among those who should know the answer and / or put pressure on DC to at least give them the correct answer.
I might add the salesman who gave me many of those answers above still works for the same dealer and gave me similarly false information about the WH CRD.
But now folks, back to the topic. We had Mike Ross from CJ at MJOC last night and he's rushed back to check all the inconsistencies in the brochure so hopefully something will be done to correct the misinformation now the whole club has let him know about them.