Huge announcement! Jeep head office want to help you! - Page 2 - AUSJEEPOFFROAD.COM Jeep News Australia and New Zealand

SBR Offroad
Find out how to advertise on Ausjeep?

Go Back   AUSJEEPOFFROAD.COM Jeep News Australia and New Zealand > JEEP GARAGE > WK WK2 Grand Cherokee


Portal Register Forums Trading Your Jeep New Garage Mark All Read

Post New Thread  Reply
 
Thread Tools Search this Thread
  #10  
Old 17-04-2017
Tyvokka's Avatar
Tyvokka  Tyvokka is offline
Jedi Master
 
Join Date: Jan 2011
Location: WJ JK Jeep Trailer Jeep R/C Sydney
Age: 73
Posts: 2,979
What Jeep do I drive?: WJ
Likes: 1,086
Liked 917 Times in 623 Posts
Check out my Ride(s)
Default

I had my Jk serviced about a month ago. Two days ago the " require oil change" msg came up. I checked the oil and it was black. Now waiting for them and FCA to open tomorrow to lodge a complaint.

The question is, what happened to the last service which I paid for new engine oil?
__________________
Grand Wookie Jedi
Rrrrrrrr-aghhhh!
http://youtu.be/e8aEDaeBMyI
  #11  
Old 18-04-2017
AkaJayman's Avatar
AkaJayman  AkaJayman is offline
Established Member
 
Join Date: Mar 2014
Location: Gold Coast QLD
Posts: 101
What Jeep do I drive?: JK
Likes: 19
Liked 14 Times in 9 Posts
Default

Quote:
Originally Posted by betteroff10 View Post
Well done Ashton.



Its a shame we have to go to such lengths to get the service we have paid for somewhere.

My experience is as follows and you may be able to help.



I purchased my WK2 preloved with 30000kls on the clock to tow my new 20 foot van The Jeep does an absolutely marvelous job of that. Unfortunately I fearful storm developed while away from our campsite and dumped water through an open window. Result left a very wet interior and water in the compartment under the passenger seat. So end up with drowned power train module and error code on the dash. Apparently this has caused a malfunction in the power train circuitry.

Every thing seems to be operating except no 4WD.



Now comes the sad part. Being new to Jeeps and their associated dealerships, I visited the local sealer here in Hervey Bay. Having had several new cars and dealt with dealers before I was not expecting any joyful news.



The result was the report as follows.



The water has drowned the Power Train Module and corroded the wiring looms and these will be need to be replaced. So tried the drowned module first. $600.00 later still got error codes and no 4WD. Then informed the wiring looms are extremely corroded to the point they ate falling apart??? the resistance in the wiring is not reading at all so we cant identify the problem.

Oh!!Oh!! Sounds like I expected. What to do now. Well we could replace the wiring looms but that is going to cost maybe $5000.. You read it right. And we still may not be able to fix it.



Great . Told them I would have to consider that sort of money but was assured no damage was affecting the car and it would be safe to drive.



So off to try another auto electrician. Basically the same answer.



Many sleepless nights,6 months, later and several reems of forum pages I decided to buy my own scanner, $400, knowing of course it wouldnt do the total job, but might give a clue as to what was going on.



Also decided to have a look at this corroded wiring loom, strange doesnt appear to be falling apart or more importantly corroded. Hmmmm where now??



More forum pages later found Ausjeep and your pages. Found the right wiring diagrams. found the right fuse, and guess what HEY Presto All fixed.



You would have to think, anyone playing around with electrical problems, cars or otherwise, would at least look at fuses, but then I am just the dumb customer, what would I know..



Well I think it is fixed. But I would like to have the Jeep checked by somebody who knows there way around these marvelous machines.



And it must be about time somebody had these lying crooks removed from this industry at least.Congrats Ashton for trying.I am going to Melbourne late August with van in tow so I am happy to seek advice from Hervey Bay to Melbourne if they exist.



Any one got any suggestions.



betteroff10


On your way down stop at seven slot off road the guys there will have a look and make sure it's all working well



Sent from my iPhone using Tapatalk
Likes: (1)
  #12  
Old 18-04-2017
betteroff10  betteroff10 is offline
I just registered
 
Join Date: Mar 2017
Posts: 2
What Jeep do I drive?: WK
Likes: 0
Liked 0 Times in 0 Posts
Default

Many Thanks

Could you give me a bit more info on location or address would be great

Thanks again

betteroff10
  #13  
Old 18-04-2017
AkaJayman's Avatar
AkaJayman  AkaJayman is offline
Established Member
 
Join Date: Mar 2014
Location: Gold Coast QLD
Posts: 101
What Jeep do I drive?: JK
Likes: 19
Liked 14 Times in 9 Posts
Default

Quote:
Originally Posted by betteroff10 View Post
Many Thanks



Could you give me a bit more info on location or address would be great



Thanks again



betteroff10


The address is 10/11 burnside road Ormeau

Anthony is the service manager

Contact number 07 3801 8185

They are have been in the jeep game for many years and know there stuff



Sent from my iPhone using Tapatalk
Likes: (1)
Sponsored Posts
  #14  
Old 18-04-2017
skipperau's Avatar
skipperau  skipperau is offline
Full Flexer
 
Join Date: Apr 2009
Location: Brisbane Southside
Age: 55
Posts: 595
What Jeep do I drive?: WJ
Likes: 64
Liked 148 Times in 118 Posts
Default

Quote:
Originally Posted by AkaJayman View Post
The address is 10/11 burnside road Ormeau

Anthony is the service manager

Contact number 07 3801 8185

They are have been in the jeep game for many years and know there stuff



Sent from my iPhone using Tapatalk


And Anthony is a whiz with WJ's.
  #15  
Old 03-01-2018
KJ_andy's Avatar
KJ_andy  KJ_andy is offline
Renegade
 
Join Date: Nov 2007
Location: Nelson Bay, NSW
Age: 54
Posts: 779
What Jeep do I drive?: WK
Likes: 0
Liked 5 Times in 5 Posts
Check out my Ride(s)
Default

It would be good to have a list of proven, effective Jeep service depots. My previous KJ (Cherokee I know but I have a WK2 now) was poorly serviced in WA by Wanneroo Jeep as they only looked at OBD2 output and ignored basic servicing techniques like checking dip sticks that were in front of them. They delayed a pickup by an hour because they were behind schedule in washing the car but didn't take the time to pull and check my transmission dip stick. This was after the vehicle had stopped and wouldn't start and had to be put on the back of a truck to get to the depot. They charged me $1600 to change crank angle and cam sensors, clean injectors and look over the vehicle. The issue was discovered 6 weeks later, that the tranny had way less than minimal fluid ( by another service provider, non Jeep, checking a engine light flash up for me). Going back to Jeep they just shrugged and said it didn't throw a code. I asked if they knew how dip sticks worked.

They had not caused the problem, as another mechanic in Wannerro, "who know Jeeps" had put an apprentice on doing a 100 000km Service and drained the transmission but failed to refill it. When it stopped 6 weeks later I thought Jeep Service would know what was wrong and had the tow truck send it straight to them. I told them that another service provider had just done the 100 000k service and asked if tht was the issue.They did as stated above and handed the vehicle back to me. Luckily the tranny is tougher than most and ran for a further few weeks before flashing a light at me.

Post note I sold the vehicle at 221 000km and the tranny never gave any further trouble even on outback 4wd tracks.
__________________

2012 WK2 GC Overland CRD
Likes: (1)

Last edited by KJ_andy; 03-01-2018 at 08:24 AM.
Sponsored Posts
  #16  
Old 03-01-2018
gkwk2's Avatar
gkwk2  gkwk2 is offline
Senior Newbie
 
Join Date: Jun 2012
Posts: 71
What Jeep do I drive?: WK
Likes: 26
Liked 22 Times in 13 Posts
Default

I would avoid Jeep Parramatta Service in NSW. I have my jeep serviced there as well as fleet of other cars and they are hopeless.

I called FCA to complain about the service and what they had done and their response was work with out with them. This is my second WK2 and I love the car but the serivce provided by some dealers and FCA is far from good.
Likes: (2)
  #17  
Old 03-01-2018
skipperau's Avatar
skipperau  skipperau is offline
Full Flexer
 
Join Date: Apr 2009
Location: Brisbane Southside
Age: 55
Posts: 595
What Jeep do I drive?: WJ
Likes: 64
Liked 148 Times in 118 Posts
Default

Itís probably important to remember that it is not necessary to have your vehicle serviced at a dealership to retain your warranty. As long as itís done by a qualified mechanic in accordance with the schedule they canít negate any warranty issues.


Sent from my iPhone using Tapatalk
  #18  
Old 03-01-2018
Taprod  Taprod is offline
CrawlerStar
 
Join Date: Jan 2014
Posts: 280
What Jeep do I drive?: WK2
Likes: 9
Liked 39 Times in 26 Posts
Default

Iíve been in a long running battle with Rolfe Jeep in the ACT for a while now. My vehicle was making a sort of Ďbelt noiseí and I brought it in a couple of times as they instructed me to, before my warranty expired but as it was intermittent, they couldnít identify it.

Later they said they identified it as belt noise and removed and cleaned the belts. Nope, the noise came back and worse. In the end when it was getting really bad I went and stood in the service area and refused to leave until someone looked at my car because it was most certainly not belt noise.

The mechanic took about 2 minutes to identify that it was not belt noise, which says to me that they did not even investigate it the first few times I asked.It turned out to be a bearing in the water pump, which could have been absolutely catastrophic if it seized. It cost me $1200 to have that fixed when it should have been covered under warranty. They did not record my pre-warranty expiry visits in their system and basically left me for dead.

I complained by email to the dealer principal who did not even acknowledge my complaint and got his warranty advisor to call me and tell me that they stop investigating when they find the first Ďfaultí to save the customer money rather than performing a proper investigation! She said they would be doing nothing about my complaint but offered me $100 off my next service, as if Iíd be trusting them with my vehicle again.

Iíve escalated to FCA who have been pretty responsive so far.

Real shame, my experience with Rolfe has left a bitter taste in my mouth. I believe it is individual incompetence rather than some systemic issue. I sent my vehicle there because I thought they were the experts. In the end taking my vehicle exclusively to Rolfe counted for nothingn.


Sent from my iPhone using Tapatalk
__________________
2014 WK2 V6 Petrol

265/65/18 K02s
Frontrunner Roof Rack
Likes: (2)
Post New Thread  Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


» Advertisements_AS2
Powered by vBadvanced CMPS v3.2.3



All times are GMT +10. The time now is 02:35 AM.




AJOR does not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of AJOR or any entity associated with AJOR, nor should any advice be substituted as technical advice replacing that of a mechanic. You agree, through your use of this service, that you will not use AJOR to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, religious, political or otherwise violative of any law. You agree not to post any copyrighted material unless the copyright is owned by you or by AJOR. The owner, administrators and moderators of AJOR reserve the right to delete any message or members for any or no reason whatsoever. You remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless AJOR, the administrators, moderators, and their agents with respect to any claim based upon transmission of your message(s). The use of profile signatures to intentionally mislead or misdirect any member on this forum is not acceptable and may result in your account being suspended. Any trip that is organised through the AJOR forum is participated at your own risk. If you or your vehicle is damaged it is your responsibility, not that of the person that posted the thread, message or topic initiating the trip, nor the organisers of AJOR or moderators of any specific forum. This forum and associated website is the property of AJOR.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

AJOR © 2002 - 2018 AUSJEEPOFFROAD.COM. All corporate trademarked names and logos are property of their respective owners. Ausjeepoffroad is in no way associated with DaimlerChrysler Corporation or Fiat Jeep.
www.midlifemate.com wayalife.com jkwrangler.com ausjeepforum.com jk-forum.com canadianjeepoffroad.com cryptoprofitcalculator.net
vB Ad Management by =RedTyger=