Positive Service Experience - Alessi Motors Albury - AUSJEEPOFFROAD.COM - AJOR


Go Back   AUSJEEPOFFROAD.COM - AJOR > JEEP GARAGE > WK WK2 Grand Cherokee


Portal Register Forums Trading Your Jeep New Garage Mark All Read

Post New Thread  Reply
 
Thread Tools Search this Thread
  #1  
Old 1 Week Ago
ADAC  ADAC is offline
I just registered
 
Join Date: May 2015
Posts: 5
What Jeep do I drive?: WK
Likes: 0
Liked 5 Times in 3 Posts
Default Positive Service Experience - Alessi Motors Albury

With all the reports of poor service I thought I had better share a recent positive warranty experience with my Jeep dealer. As positive as it can get when something breaks that shouldn't.

MY14 CRD Laredo with 4 months left on warranty. In for a 70,000km service and I told them there was a 'clack' in the steering and one of the DRL LEDs was turning purple. Steering rack mounting bracket was broken so a new steering rack was required, the entire driver's side headlight assembly had to be replaced to fix the few purple LEDs, and they also found a leak in the washer fluid bottle so that needed replacement too. All parts were ordered on the day with an expected delivery time of 3 weeks and an advisory not to drive the car with the steering rack in that condition. [At this point I actually thought could borrow my daughter's Mazda3 as a spare but that is another story]

Parts came in two weeks. Repairs took two days which seems fair since the rack alone takes 8 hours and they also had to remove/replace my ARB bar/winch and the Chief bashplate. 2.5 hour labour for non-genuine parts and no other charges. And no arguments.
Likes: (3)

Sponsored Posts
  #2  
Old 1 Week Ago
crisis  crisis is offline
Senior Newbie
 
Join Date: May 2010
Posts: 72
What Jeep do I drive?: JK
Likes: 1
Liked 14 Times in 11 Posts
Default Seconded

I drove in on the 2nd of Jan - no appointment
They checked my Overland, cleared an error message and sent me on my way despite being booked out.
Very courteous, very helpful
Likes: (2)
  #3  
Old 1 Week Ago
sarg  sarg is offline
I just registered
 
Join Date: Jan 2015
Location: Wagga, NSW
Posts: 28
What Jeep do I drive?: WK2
Likes: 11
Thanked 3 Times in 1 Post
Check out my Ride(s)
Default

Good to know guys. I'm in Wagga and I haven't dealt with the dealer for servicing yet but at least I can pop down to Albury if I have any dramas.
__________________
Cheers.
__________________
MY18 GC Trailhawk
  #4  
Old 1 Week Ago
crdv6  crdv6 is offline
CrawlerStar
 
Join Date: Sep 2009
Posts: 302
What Jeep do I drive?: WH
Likes: 0
Liked 18 Times in 15 Posts
Default

I also had a good experience with this dealer, back in 2010. On return from Qld to Vic I had the turbo intake hose developed a serious leak and triggered a limp mode situation. They diagnosed the fault quickly and ordered in the part and had me going again and were quite pleasant to deal with.
__________________
CRDV6 2006 Laredo CRD Navigator
Likes: (1)
Sponsored Posts
Post New Thread  Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On


» Advertisements_AS2




Powered by vBadvanced CMPS v3.2.3



All times are GMT +10. The time now is 09:52 PM.




AJOR does not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. The messages express the views of the author of the message, not necessarily the views of AJOR or any entity associated with AJOR, nor should any advice be substituted as technical advice replacing that of a mechanic. You agree, through your use of this service, that you will not use AJOR to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, religious, political or otherwise violative of any law. You agree not to post any copyrighted material unless the copyright is owned by you or by AJOR. The owner, administrators and moderators of AJOR reserve the right to delete any message or members for any or no reason whatsoever. You remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless AJOR, the administrators, moderators, and their agents with respect to any claim based upon transmission of your message(s). The use of profile signatures to intentionally mislead or misdirect any member on this forum is not acceptable and may result in your account being suspended. Any trip that is organised through the AJOR forum is participated at your own risk. If you or your vehicle is damaged it is your responsibility, not that of the person that posted the thread, message or topic initiating the trip, nor the organisers of AJOR or moderators of any specific forum. This forum and associated website is the property of AJOR.





Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

AJOR 2002 - 2018 AUSJEEPOFFROAD.COM. All corporate trademarked names and logos are property of their respective owners. Ausjeepoffroad is in no way associated with DaimlerChrysler Corporation or Fiat Jeep.
www.midlifemate.com wayalife.com jkwrangler.com ausjeepforum.com jk-forum.com canadianjeepoffroad.com cryptoprofitcalculator.net
vB Ad Management by =RedTyger=