Warranty issue...

[rooey]

Hi All,

I have a 2011 JK Wrangler (swb) with a 2 inch lift.
Recently took it to my local jeep dealer for its 60,000km service and mentioned a slight rattle that I could hear as I accelerated in the lower gears.

They had it for a while and came to the conclusion that there is some play in the rear tail shaft/rear cv joint and that it now requires a new tail shaft.

They are saying that the warranty is void because of the lift and my tires (285/70/17). Have I got any argument that that's not the case? if so should I go back to the local dealer or should I be contacting jeep Australia.

Hoping someone could help me out and tell me that what my best course of action is.

Cheers

[mudpig]

Tell them they sell 2" lifts and bigger tyres as optional extras. Would they say that to a customer if they fitted the lift? I'd be taking it further.

[wranglertj]

Warranty dies state that modification will void your warranty so they are within their rights and a lift will effect the angles of your drive shafts which an lead to premature wear of the CV's

[rjvines]

interesting, what does the warranty actually state?

[Abraxix]

the other thing you need to remember is.

who fitted the mods to your rig? - as who does it also comes into play!!

as far as i am aware you need to have a certified warrnty place do it (as in someone that does work that won't void your warrnty!

[task82]

Originally Posted by wranglertj

Warranty dies state that modification will void your warranty so they are within their rights and a lift will effect the angles of your drive shafts which an lead to premature wear of the CV's

Spot on, they are absolutely within their rights. At the end of the day, if the dealership gets knocked back on the warranty claim then it's going to come out of their pocket. The warranty info in the service book/manual is really clear, so not much of an argument to be had really, unless of course the lift and tyres came with the vehicle...

[The walrus]

Only on acceleration and only in lower gears? Its not the engine pinging is it
However if it is the tail shaft they can refuse with the lift best bet would be a tom woods or equivalent

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