New to the page, and this is a long one, so brace yourselves.
My wife and I purchased an MY15 Jeep Grand Cherokee - Diesel from a dealership in South Melbourne in May of 2017.
The Dealer offered a 3 year extended warranty which was with Sentinal (I'm sure youre aware of their reputation). At the time, unfortunately, we weren't aware of this.
2 Weeks ago I drove my car home from work (about 12km) with no warnings on the dash and no signs of distress being shown by the car. I went inside and came out 15mins later which is when I noticed a large pool of oil on the ground under the engine.
From here, knowing that the car was obviously undrivable I arranged to have it towed the next morning to the mechanic I have used in the past and as I was told by Sentinal in my conversation with them prior to taking it to this particular mechanic, is one of their recognised approved mechanics.
Over the last 2 weeks, the mechanic has had to install sacrificial parts to the tune of over $3k, as it was found after these parts were bought and installed,
and the car was able to be run, that there was a pressure leak, and according to the mechanic, the engine has a cracked block.
Since discovering this, the mechanic put in a claim to Sentinal explaining the problem, and Sentinal has since come back to me requesting that they require a second opinion as the current mechanic is 'not one of their approved'. I know this to be a load of you know what, so I have put I back on them to check their records. which is where things stand now. My brother in law ( a car salesman) gave Sentinal a call explaining that he was with them and needed car repairs and whether (my mechanic) is one of their approved, to which they replied yes. We will be taking this as far as we can.
Of course, these companies need to make you jump through certain hoops, but don't try and take the piss and be shady!
In the meantime, as the Jeep is our only vehicle, we are now having to fork out $400 a week for a rental car.
Also contacted Jeep complaints department, though im pretty sure from what I hear they will tell me to go jump.
And also in the process of getting legal advice from VCAT and ACCC.
A car of this age which has been maintained properly should not have an issue of this magnitude!
Has anyone else experienced this type of thing with warranty companies and their JEEP? Do I have a leg to stand on with JEEP?
Engine Replacement Needed, & (Dodgy Warranties)
