We use Westnet at work, and I have found their support to be brilliant. We had a few switch over teething problems, they answered the phones relatively quickly and rang me back when the problem was fixed, even if that meant ringing my mobile after I have left the office. No outage ever in the 22 months since.
We are on a business grade service, but a mate's business is with them just using a standard grade and he reports similar service quality.
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