RYANGLER
Sorry for late reply, I didn't get a notification of your post. I used the Jeep Australia number which is 1300 133 079. They will give you a reference number and every time you ring back, quote that number and you will talk to the same person. Which is great but in my experience, pointless because they will do very little if the local dealer / agent isn't doing the right thing.
That Hedland agent basically will lie through his teeth to get rid of you. Don't trust them at all. I eventually told Jeep that I refused to talk or deal with the agent any more, and that I wanted Jeep to keep me informed of the repair progress. They said "Of course, we understand and we will keep you informed at every step" They did not ever ring me back when they promised, not once, until the car was finally fixed. I had to continually chase them.
My advice to you is to get onto Jeep now, get any and all faults logged with them, get a reference number, and
most important - keep a diary of all contacts with the agent or Jeep. I am kicking myself now that I didn't do that. But I was so busy with work and trying to get things sorted to complete the caravan trip that it never occurred to me. Also contact the dealer where you bought it and make sure they record all faults as well. You never know, it could work out to be a very, very good thing that you have a very comprehensive history of reporting of faults, and the lack of support from Jeep to help fix them. A written diary is worth its weight in gold in a court case, particularly if it matches other peoples call records.
Having said that, all calls to Jeep are supposedly recorded, but if I had to rely only on that if I wanted to go legal on them, I'm fairly sure those tapes would never be found... Keep the diary, mate. Thats an order
Also, I had that same front end knock. Drove me mad. I put it down to the Jeep having no chassis and being made out of Alfoil. I know this will draw the flies but - they are just not built tough enough for Australia. No-one will ever convince me otherwise.